Network System Administrator

General Overview

Under administrative direction:
Evaluates, installs, configures, and supports digital technologies—including hardware, software, and services—while monitoring performance and ensuring optimal operation. Provides network and system support, including configuration, performance tuning, troubleshooting, security hardening, documentation, and auditing for network equipment and Windows and Linux/Unix-like server environments. Supports multi‑agency WAN environments. Performs other related duties as required.

Any combination of training and work experience which indicates possession of the skills, knowledge and abilities listed below:

• Has one (1) to three (3) years of experience administrating a TCP/IP network in a mixed OS environment (Windows, Linux/Unix, MacOS, iOS, Android), or equivalent combinations of training and/or experience
• Has experience operating: managed switches, routers, firewalls, Wi‑Fi access points, Microsoft Active Directory, Microsoft Windows
• Has experience and considerable knowledge of network protocols such as TCP, IP, DHCP, DNS, SMB, SMTP, SNMP, HTTP, SSL/TLS, RPC

• Has two (2) or more years of a college‑level education in an Information Technology or Computer Science related discipline
• Has entry‑level or higher professional certifications in related digital technology such as:
  CompTIA A+, CompTIA Network+, CompTIA Tech+, Cisco CCNA, CompTIA Linux+, CompTIA Security+
• Has experience administering:
  Microsoft Office 365/Microsoft 365/Azure/Entra, Microsoft Exchange, bare‑metal hypervisors, Microsoft Windows, Linux/Unix‑like operating systems

Thorough Knowledge of computer system analysis, operating systems, data network technology and protocols, cybersecurity, and network security; agile project management*; department goals, policies and procedures*, government structure and process*

Ability to troubleshoot computer systems and networks; define problems, collect and collate data, establish facts, draw valid conclusions, and determine specific actions; interpret a variety of technical material expressed both verbally and written in books, articles, manuals, etc.; maintain accurate records and documentation; prepare meaningful, accurate, and concise technical reports; communicate effectively in written, oral, and picture form; understand and discuss abstract data;

handle documents and data of a sensitive or confidential nature; establish an effective rapport with employees, officials, vendors, and external agencies; cooperate with others on group projects; train others on technical systems and procedures

* Indicates developed after employment

* Indicates developed after employment

Receives and logs problems and request tickets into issue tracking system; performs trouble ticket triage, ensures appropriate details have been documented, and delegates to appropriate team members; serves as a technical liaison between department teams and other agencies; communicates solutions; may represent the department in attending various meetings; assists with coordination of preventative maintenance and service calls.

Assists users in resolving hardware/software problems; provides troubleshooting assistance in resolving operational problems; advises and assists clients in resolving and defining network problems and obtaining solutions; serves as a technical liaison between staff teams and other agencies; adheres to department and security standards.

Creates, revises and maintains LAN documentation; documents solutions into knowledge base; prepares and maintains required records and reports; generates and maintains documentation related to project design and implementation; assists with development and implementation of LAN related policies and procedures; upkeep of the inventory databases and preventative maintenance records.

Communicates and/or trains staff as needed to efficiently utilize the network capabilities (equipment and LAN); attends seminars, training sessions, or conferences to enhance self‑knowledge of new systems and methodologies.