Manager, AI Solutions, Medicaid RFP

We're building a world of health around every individual – shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Manager, AI Solutions plays a critical role in supporting the capture and proposal lifecycle for Medicaid managed care and other healthcare lines of business. This high‑impact role is responsible for driving the integration, governance, and day‑to‑day use of artificial intelligence (AI), agentic AI, generative AI, automation, and deterministic tools across the end‑to‑end proposal response workflow. This role designs and executes the technical strategy and operational approach for AI‑driven solutions to help teams produce high‑quality, compliant, and compelling proposals more efficiently.

The role partners closely with cross‑functional stakeholders and vendors to promote adoption, deliver training, and continuously improve automation workflows that enhance efficiency, compliance, quality, and team performance. The Manager, AI Solutions has extensive experience across multiple generative and agentic AI platforms, including at a minimum Microsoft Copilot and Copilot Studio. Additionally, this role requires extensive experience in prompt engineering, context window engineering, markup language, with the ability to create complex agents, multi‑agent orchestration, and automation solutions.

The right candidate is highly accountable, detail‑oriented, and process‑driven, yet flexible enough to pivot as priorities shift. They are a curious, self‑motivated problem solver who builds strong relationships across all levels of the organization and is willing to support extended hours (including nights and weekends as needed) during critical proposal time frames.

• AI-Driven Proposal Automation
  :
  Lead the configuration and optimization of proposal automation tools to streamline proposal responses. Integrate models and workflows to enhance content analysis, readability, and compliance scoring.
• Content Intelligence and Knowledge Management
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  Collaborate with content management and capture teams to develop and maintain AI‑enhanced content and competitive intelligence libraries.
• Collaboration and Enablement
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  Partner with proposal team members and Subject Matter Experts to align technology with healthcare specific requirements. Collaborate with the Operations Manager to design, deliver, and continuously improve training programs that reflect best practices for integrating automation tools into proposal workflows.
• Project Management
  :
  Track progress and ensure timely completion of deliverables. Serve as a point of contact for user questions and troubleshooting related to automation tools. Promote adoption through job aids, office hours, and feedback loops that support continuous learning and tool optimization.
• Compliance and Quality Assurance
  :
  Use technology to automate compliance checks and readability.

• 3+ years of hands‑on experience applying generative and agentic AI concepts, including designing and deploying agents, orchestrating multi‑agent workflows, building automation pipelines, and executing advanced prompt and context window engineering with strong emphasis on data provenance, grounding, and real‑world implementation at scale.
• 3+ years of experience in Medicaid Managed Care, with a strong understanding of state‑specific requirements and procurement processes.
• 5+ years of experience supporting healthcare proposal development, with a focus on content management, process optimization, and compliance.
• Demonstrated expertise in proposal automation, including the design, implementation, and continuous improvement of tools, templates, and workflows that streamline proposal development.
• Deep knowledge and expertise in fundamental and advanced generative and agentic AI concepts and methodologies.
• Extensive knowledge and…