Customer Insight Associate Analyst

Job Title

Customer Insight Associate Analyst

• Location:
  
  US-KY-Louisville
• Company:
  Canon U.S.A., Inc.
• Requisition
• Category:
  Office Services
• Position Type:
  Full-Time
• Workstyle:
  Full-Time On Site

Responsible for assisting the account team by providing fleet management support to clients. Supports site assessment project teams through the assessment and reporting process, and prepares assigned project deliverables. Provides additional support as assigned for special projects that include, but are not limited to, on-site customer technology surveys and workflow data collection for workflow illustrations (floor plans, flow charts, data graphs, etc.).

• Assists customer installation, implementation and redeployment plans for account team review.
• Tracks and reports project issues and risks.
• Collects all information for invoice generation and monthly data relative to contractual requirements.
• Completes all reporting needs and develops appropriate documentation, providing data for analysis and recommendations.
• Identifies end‑user training opportunities and advises account or solutions integration team of those needs.
• Ensures 100% customer satisfaction.
• Provides suggestions and solutions regarding adjustments to the fleet to optimize the client environment.
• Obtains basic knowledge of all EMSD offered solutions and products through training.

• Bachelor’s degree in a relevant field or equivalent experience required, plus 0 to 2 years of related experience.
• Experience in Managed Print Services.
• Intermediate Excel and Microsoft Office skills.
• Must be able to multitask, balance workload and follow up.
• Analytical and organizational skills.
• Must be detail oriented.
• Comfortable communicating to both internal and external audiences.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• May require minimal travel, including overnight stays (valid driver’s license and acceptable driving record necessary).
• Must be able to lift up to 50 lbs. May require transport of devices.

We are providing the anticipated base salary range for this role: $42,190 - $63,160 annually.

Competitive compensation package including medical, dental, vision, 401(k) savings plan, discretionary profit sharing, discretionary success sharing, educational assistance, vacation, and more.

Full-Time On Site – This position requires full‑time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

For more information about Canon U.S.A., visit