Classroom Technology Specialist

Please see Special Instructions for more details.

As part of your application, please submit a brief statement of values (less than 250 words) describing how your personal and professional values align with NEOMED’s core values of Integrity, Collaboration, and Excellence. We are seeking individuals who not only bring strong skills and experience, but also demonstrate a commitment to these values in their work performance.

Position Title

Position Type

Admin/Professional

Department

Information Technology

Full or Part Time

Full Time

Pay Grade

MN7

Join Northeast Ohio Medical University’s ( NEOMED ) Department of Information Technology

NEOMED is a mission-driven, community-based medical university committed to educating health professionals, advancing discovery, and improving the health of our region.

We are seeking a Classroom Technology Specialist who wants to contribute to meaningful work in a collaborative academic environment.

At our organization, we are committed to fostering a collaborative and team-oriented environment that is essential to fulfilling our mission. We believe every employee should feel appreciated, valued, and empowered. To maintain a supportive organizational culture, we seek individuals whose values align with our mission and who thrive in a team-based approach. We encourage individuals whose values align with this collaborative approach to apply.

Starting Salary Range: $42,391 – $50,162, commensurate with experience.

This position requires candidates to be authorized to work in the United States without sponsorship.

NEOMED is committed to supporting your health, well-being, and long-term success—both at work and beyond. Our comprehensive benefits package is designed to help you thrive.

• Medical, dental, and vision insurance through Medical Mutual
• Flexible Spending Account (FSA) or Health Savings Account (HSA)
• Short- and long-term disability coverage, Long-term care coverage options, and Life insurance
• State retirement plan with 14% employer matching to help you plan for the future
• Generous vacation and sick leave, in addition to 11 paid holidays each year
• Hybrid work environment (up to two remote days per week after six months) (Policy#3349-7-151)
• Educational benefits with our partner universities (Policy#)
• Ongoing investment in your professional growth through on-site training and Lean Six Sigma certification
• Employee wellness activities and initiatives that support a healthy work-life balance

Primarily responsible to provide technical expertise to students, faculty, and staff for NEOMED’s portfolio of learning technologies, supporting instruction needs within on-campus and online classrooms, and supporting the development and creation of university audio/video content. This position will be focused on positive, responsive, and customer-service oriented interactions that support NEOMED’s collaborative and team-based approach to delivery of services to students, instructors, and staff.

This position also assists with desktop support. Installs and configures software, documents configurations, trains employees, and supports audio/video technology needs within on-campus and online classrooms.

Education Services Support: Provide support for teaching and learning technologies, including lecture halls, labs, smart rooms, and videoconferencing applications. Responsible for supporting faculty and staff in starting the audio/video technology in instructional and conference spaces, using lecture microphones, and loading presentations. Troubleshooting audio/video technical issues, providing preventative maintenance and repairs, loading, reloading and updating software, and ensuring effective issue resolution for students, faculty, staff, and vendors.

Desktop Support: Provide support and resolve escalated issues from the Help Desk involving classroom technology, workstations, software, endpoint security, and administrative systems. Troubleshoot hardware, OS, application, and network-adjacent issues impacting academic and administrative operations. Assist with deployment and maintenance of…