Lead Mortgage Configuration Analyst

Lead Mortgage Configuration Analyst

Serves as a liaison between IT, Operations, and the business line to analyze non‑standard business and user needs, document requirements, and resolve complex system problems.

• Functions as the liaison between the business line, operations, technical areas, and software vendors throughout the project cycle.
• Acts as team leader for projects.
• Possesses strong knowledge of the business line, including the business plan, products, process and revenue streams.
• Plays a key role in the planning, testing, and implementation of system enhancements and conversions.
• Ensures system enhancements follow the appropriate guidelines, meet or exceed user requirements, and are completed in a timely fashion.
• May perform project leader role for projects.
• Identifies system enhancements, documents business needs and determines development impact to current system processing.
• Works with programmers and users to ensure accuracy of enhancements.
• Reviews operational procedures and methods and recommends changes for improvement with an emphasis on automation and efficiency.
• Provides input into the creation of detailed project plans, work assignments, target dates and other aspects of assigned projects.
• Provides guidance and context in prioritizing and determining complexity of problems and requests.
• Partners with the technical areas in the research and resolution of system and process problems.
• Identifies, researches, and analyzes production problems, develops solutions, and resolves problems.
• Works with programming resources (in house and third party) to ensure development work is completed to specification.
• May perform some aspects of Project Management including but not limited to approval gathering, readiness assessments, and other artifacts and controls.
• Completes complex system configurations.
• Influences leaders and peers across organizational lines to take action on strategic initiatives or process changes.
• Establishes the climate that encourages an open two‑way channel of communication whereby team members exchange ideas / suggestions and share information.
• Guides and trains less experienced team members through project work.
• Mentors less experienced team members.
• Reports regularly on progress against established project plans.
• Maintains manuals, standard business and status reports, technical training material and reference material.
• Other duties as required.

Supervisory responsibilities:

None.

• Encompass Admin experience.
• Java and Visual Basic knowledge for custom form code.
• Encompass advanced coding experience.
• Significant experience in communication and presentation.
• Possesses a broad understanding of business systems and industry requirements.
• Ability to present to senior leadership on sensitive subject matters.
• Ability to facilitate large groups toward the development of common solutions.
• Exceptional verbal, written, and presentation communication skills.
• Ability to multi‑task and be flexible.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Proficient in Windows‑based software programs (Outlook, Word, Excel, PowerPoint, Access, Visio).

Base salary for this position ranges from 82,100.00 to  USD per year. The total pay package may also include incentive compensation based on company and individual performance.

Location:

Virtual, Ohio 00000.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status.