Service Desk Technician

Service Desk Technician

Overview

TEKsystems is seeking a Service Desk Technician to join a growing technology support team. This position is responsible for delivering exceptional customer service while providing technical support, troubleshooting hardware and system-related issues, and assisting internal users with operational technology platforms.
The ideal candidate is a detail-oriented problem solver who thrives in a fast-paced environment, remains calm under pressure, and enjoys helping others resolve technical challenges.

Key Responsibilities

• Deliver a positive customer experience by professionally and efficiently handling incoming support requests
• Provide first-level technical support and troubleshoot hardware, software, and system-related issues
• Assist internal teams with operational support and service desk activities
• Monitor system alerts, communication channels, and error logs; document and escalate issues according to established procedures
• Enter and maintain accurate information within scheduling and tracking systems
• Complete daily operational checklists and support tasks accurately and on time
• Participate in technology projects and operational improvement initiatives
• Perform user acceptance testing (UAT) and validation activities for new system enhancements
• Complete system configuration and maintenance requests as assigned
• Monitor processing exceptions and perform preliminary troubleshooting before escalation
• Maintain accurate documentation of issues, resolutions, and support activities
• Support business operations during peak activity periods, including high-volume events
• Perform additional duties as assigned

Required Skills

• Help Desk Support
• Service Desk Support
• Technical Troubleshooting
• Customer Service
• Technical Support
• Incident Management
• User Support
• Problem Resolution

Top Qualifications

• Strong troubleshooting and analytical problem-solving skills
• Positive, customer-focused attitude with the ability to remain composed in high-pressure situations
• Excellent attention to detail and organizational skills
• Strong verbal and written communication abilities
• Ability to multitask and prioritize in a dynamic environment
• Technical aptitude and interest in technology, hardware, or computer systems
• Basic understanding of computer hardware, operating systems, and productivity applications
• Willingness to learn new technologies and take on additional responsibilities

Preferred Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field
• Previous help desk, service desk, customer support, or entry-level IT experience
• Experience supporting end users and troubleshooting technical issues

Work Environment

• On-site position
• Collaborative, team-oriented environment
• Opportunity to support business-critical operations and technology initiatives
• May require availability during peak operational periods and special events

Experience Level

Entry Level

Ideal Candidate

This role is ideal for an entry-level IT professional with strong customer service skills, a passion for technology, and a desire to build a career in technical support. Candidates with experience troubleshooting personal computers, supporting users, gaming technology knowledge, or hands-on hardware experience are encouraged to apply.
Job Type & Location
This is a Contract position based out of Louisville, KY.
Pay and Benefits
The pay range for this position is $18.75 - $18.75/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Louisville,KY.
Final date to receive applications
This position is anticipated to close on Jul 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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