Senior Technical Content Architect

Senior Technical Content Architect

Role Overview

As a Senior Technical Content Architect for Black Berry Secusmart, you play a critical role in shaping, owning, and continuously advancing the documentation ecosystem for all Secusmart products in German and English. You hold end-to-end responsibility for customer-facing product documentation, ensuring content is accurate, user-centric, compliant with corporate and regulatory standards, and aligned with highly secure, mission-critical product environments. In this senior capacity, you not only deliver high-quality documentation but also serve as a trusted subject matter leader, influencing documentation strategy, standards, and best practices across the organization.

Key Responsibilities

• Own the end-to-end lifecycle of customer-facing documentation for all Black Berry Secusmart products
• Lead the creation, maintenance, and continuous improvement of comprehensive technical documentation as products evolve
• Proactively assess documentation impact of new features, architectural changes, and procedural updates, ensuring all materials remain current and accurate
• Ensure documentation meets the highest standards for quality, usability, consistency, and regulatory alignment

Cross-Functional & Strategic Collaboration

• Collaborate closely with Product Management, Engineering, Operations, UX Design, Marketing, and other stakeholders to gather requirements, validate content, and align messaging
• Operate effectively in an international and cross-cultural environment, demonstrating strong interpersonal skills and professional judgment
• Independently analyze complex technical changes and features to establish a strong baseline understanding before engaging subject-matter experts
• Serve as a senior, trusted partner to experts by determining the right timing, depth, and focus for technical discussions—ensuring efficient, respectful, and high-value collaboration

Release Alignment & Development Engagement

• Participate in regular cross-functional and development meetings to stay informed of current and upcoming product changes
• Determine documentation impacts early and define required updates, revisions, or new deliverables aligned with release milestones
• Ensure documentation readiness is an integral part of product release quality and go-to-market preparedness

Audience-Focused Content Development

• Design and deliver documentation tailored to diverse audiences, including:
• End users
• System administrators
• Internal teams and support functions
• External evaluators, auditors, and governmental bodies
• Ensure all content is clear, precise, relevant, and appropriate to the audience's technical expertise and use context

Regulatory, Security & Approval Support

• Lead contributions to technical and procedural documentation required for governmental approvals, certifications, and formal evaluations
• Support internal teams with documentation required for compliance, security assurance, and operational readiness in regulated environments

Documentation Strategy & Continuous Improvement

• Drive the strategic evolution of the documentation portfolio, structure, and content model
• Define and optimize documentation templates, workflows, and content standards
• Ensure ongoing alignment with evolving corporate guidelines, security requirements, and industry best practices
• Mentor and guide documentation practices, helping establish a scalable, consistent, and future-ready documentation framework that supports long-term product quality and customer satisfaction

Key Capabilities & Attributes

• Deep experience producing documentation for complex, security-sensitive software systems
• Excellent written and verbal communication skills in German and English
• Strong analytical ability to independently understand and document complex technical systems
• Senior-level judgment in stakeholder engagement, prioritization, and content strategy
• High attention to detail and strong ownership mindset
• Ability to balance hands-on delivery with strategic contribution and leadership influence

Required Qualifications

• Bachelor's degree in Technical Communication, Computer Science, Engineering, Information Technology, linguistics, or a related field—or equivalent…