Information Technology Management Support Specialist A4-1423

Overview

At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success forwar-fighters and secure our nation for a better future.

We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 13 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success.

Credence has an immediate need for an Information Technology Management Support Specialist to support HQ AFMC A4/10 at Wright Patterson AFB, OH.

The Headquarters Air Force Material Command Directorate of Logistics, Civil Engineering, Force Protection, and Nuclear Integration (HQ AFMC/A4/10) has the AFMC mission responsibility to: shape the workforce and infrastructure to provide logistics, sustainment, and installation support for acquisition logistics, supply management, depot maintenance, and base-level logistics operations, and deliver responsive strategic facility and infrastructure oversight and over-arching direction for all Major Command (MAJCOM) security operations…resulting in war-winning expeditionary capabilities.

• Assist the USG with management and oversight of all IT-related responsibilities within the directorate, including but not limited to: cybersecurity, and IT hardware and software to include those on as laptop computers, tablets, printers, voice over internet protocol telephones, Blackberries/iPhones, scanners, faxes, wireless, Portable Electronic Devices (PED), and other related hardware devices.
• Provide electronic equipment and software configuration management support of Government-owned equipment used by individuals and in conference rooms to access both classified and unclassified networks.
• Serve as the organizational Information Technology Asset Management (ITAM) Equipment Custodian (ITEC) for HQ AFMC/A4 and adhere to processes and procedures pertaining to managing the computer equipment inventory.
• Assist the USG with management of VTC equipment inventory.
• Assist with development of rules of engagement for VTC scheduling.
• Assist with development of a VTC users guide.
• Develop and provide user training.
• Provide day-to-day assistance with VTC equipment operation.
• Install and configure software and hardware.
• Troubleshoot and determine root cause of hardware and software failures.
• Maintain IT equipment records and configuration.
• Implement standard desktop configuration computer systems.
• Configure and install computer peripherals.
• Provide daily technical assistance to resolve problems reported by assigned personnel.
• Provide technology refresh recommendations and provide cost estimates as needed.
• Ensure hardware/software loads are standard and secure, and maintain records and configuration.
• Ensure system backups are organized with an enterprise backup strategy.
• Perform cybersecurity responsibilities IAW processes and procedures specified in AFI 17- 130, Air Force Cybersecurity Program Management, AFMAN 17-1303, Information Assurance Workforce Improvement Program, and AFMAN 17-1301, Computer Security (COMPUSEC).
• Follow Cybersecurity Liaison (CL) and COMPUSEC guidance provided by the Wing Cybersecurity Office (WCO) and SharePoint site.
• Provide CL support, including but not limited to:
  • Development, implementation, oversight and maintenance of an organization Information Assurance (IA) program for both classified and unclassified users;
  • Implementing and enforcing AF cybersecurity policies and procedures using the WCO for guidance and escalation;
  • Ensuring effective procedures are in place to verify all users have the requisite security clearances, supervisory need-to-know authorization and are aware of their IA responsibilities (training) before being granted access to AF information systems;
  • Coordinating cybersecurity refresher training on an…