Desktop Support Engineer
Job in
Louisville, Jefferson County, Kentucky, 40201, USA
Listed on 2026-07-15
Listing for:
TECEZE
Full Time
position Listed on 2026-07-15
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Network Administrator, Technical Support
Job Description & How to Apply Below
Overview
We are seeking a skilled Deskside Support with 3–5 years of experience in IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools
. You will act as the on‑site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands‑on role that requires both technical knowledge and the ability to communicate effectively with remote teams.
- Basic knowledge of network devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverb
- Assign switch ports to specific VLA
- Patch phone ports to switch as needed
- Basic troubleshooting of Avaya VOIP phones (basic configuration)
- Troubleshoot issues with fiber links between switches – able to visualise errors and communicate to remote technical tea
- Troubleshoot and replace network switch chassis blades when required
- Good to have understanding of any Data Center Infrastructure Management Application
- Periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health)
- Control‑M, EMC Avamar, Data Doma
- Basic knowledge of monitoring tools such as Solar Winds, etc.
- Networking and operating system basics
- Assist network and data centre admins (Internal, Customer and Vendor) as required during technical troubleshooting
- Basic knowledge about hardware like Servers, Storage devices
- Knowledge to understand Monitoring Tool
- Basic knowledge of ITSM tool preferably Service Now
- Basic knowledge backup technologies preferably EMC Avamar
- Basic knowledge of Operating Systems – Windows 2003 servers Enterprise/Standard Edition, UNIX & Linux
- Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
- Experience in SLA base environment
- Minimum 3–5 years experience in above mentioned area
Position Requirements
5+ Years
work experience
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