Senior Technology Leadership Professional; AI & Operations Engineering

Senior Technology Leadership Professional

We are seeking a highly skilled and hands-on Senior Technology Leadership Professional to join our AI & Operations Engineering (AIOps Engineering) team. This role is ideal for a technical leader who thrives at the intersection of software engineering, AI, operational intelligence, data analytics, and production support. You will be responsible for designing, developing, and supporting AI-powered operational solutions while leading the resolution of complex production issues across enterprise applications and platforms.

This is not a traditional management role—successful candidates must be comfortable being hands-on with architecture, coding, troubleshooting, system integrations, and incident remediation.

Key Responsibilities

• Design, develop, and implement AI, GenAI, analytics, and operational intelligence solutions.
• Perform hands-on coding, debugging, testing, and deployment across multiple technology stacks.
• Troubleshoot and resolve critical and non-critical production issues affecting enterprise applications and platforms.
• Conduct root cause analysis and implement permanent corrective actions to improve reliability.
• Build and maintain integrations, APIs, data pipelines, dashboards, and operational tools.
• Collaborate with development, product, reliability, and automation teams to deliver scalable solutions.
• Develop operational intelligence capabilities, predictive insights, and decision-support solutions.
• Drive continuous improvement through automation, AI adoption, and engineering best practices.
• Mentor engineers and provide technical leadership across initiatives.

Required Qualifications

• Bachelor's degree
• 5 or more years of technical experience
• 2 or more years experience with Automation and AI technologies
• Excellent communication skills with the ability to collaborate and communicate effectively across varying levels of personnel
• Experience with unit testing and mocking
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• 2+ years designing and implementing AI/ML solutions

Demonstrated expertise in:

• Machine Learning (ML)
• Generative AI (GenAI)
• Large Language Models (LLMs)
• AI agents and workflow automation
• Prompt engineering
• Data pipelines and model evaluation

Preferred Qualifications

• PMP Certified
• Six Sigma Certified
• MBA or other Advanced Degree
• Demonstrated ability running large scale projects
• Experience with technology solutions assessments and/or strategy planning oversight