BI & CRM Director, Sr

BI & CRM Director, Sr Job Location s

• US-IL-Chicago
• US-IN-Evansville
• US-MN-Lake Elmo
• US-KY-Louisville
• US-IN-Indianapolis
• US-TN-Nashville
• US-MN-St Louis Park

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.

We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

The Business Intelligence & CRM Director, Sr. translates enterprise data and platform capabilities into actionable insights and embedded workflows that drive revenue growth and proactive relationship management. This role transforms analytics and Salesforce from reporting tools into an integrated decision and execution engine for relationship managers and sales leaders.

The Director leads business line data insight specialists, owns the enterprise Salesforce roadmap, and partners closely with Marketing, Sales Enablement, Finance, and Technology to deliver Customer 360 capabilities, standardized metrics, and user-centric CRM workflows. A core focus is embedding insights directly into daily RM activity while reducing system complexity and improving adoption through automation, AI, and advanced analytics.

The salary range for this position is $136,000/yr - $279,100/yr plus bonus. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location.

Enterprise Insights, Analytics & CRM Enablement

• Lead enterprise business intelligence and CRM capabilities that transform data and Salesforce into actionable insights and embedded workflows for sales teams
• Translate customer, pipeline, and performance data into insights that drive revenue growth, proactive relationship management, and sales execution

Salesforce Platform Strategy & Product Ownership

• Serve as Product Owner for the enterprise Salesforce platform, owning roadmap, backlog prioritization, and requirements definition
• Partner with Marketing, business line leaders, and Sales Enablement to translate enterprise priorities into scalable CRM capabilities
• Chair the Sales Platform Council, balancing business line needs with enterprise standards and long‑term platform integrity

Customer 360, Dashboards & Performance Measurement

• Design and deliver Customer 360 dashboards, segment scorecards, and performance reporting with real‑time visibility into pipeline, activities, and leading indicators
• Establish consistent metrics, benchmarking, and leading indicator frameworks aligned with financial and sales performance measurement

Enterprise Data Standards, Integration & Governance

• Establish enterprise data standards, house holding methodology, and governance across BI and CRM platforms
• Lead efforts to reduce system fragmentation through integrated platforms and unified customer views
• Ensure data quality, accuracy, and reliability supporting sales enablement and executive reporting

Adoption, Data Democratization & Advanced Analytics

• Embed insights and workflows into daily RM…