Deskside Support Technician
Job in
Louisville, Jefferson County, Kentucky, 40201, USA
Listed on 2026-07-19
Listing for:
AXA Professionals
Full Time
position Listed on 2026-07-19
Job specializations:
-
IT/Tech
HelpDesk/Support, Desktop Support, IT Support, Technical Support
Job Description & How to Apply Below
- MUST OBTAIN - Current TWIC (Transportation Worker Identification Credential) required
- Desktop/laptop tech support (Mac and PC)
- Windows 10/11 operating systems
- IMAC Support - IT equipment Install/Move/Add/Change
- Maintain repairs, spare parts, and components
- Research and troubleshoot problems
- Maintain system configurations and documentation
- Track and resolve customer incidents and requests through the client's ticketing tool
- Troubleshoot and resolve hardware and software issues for Windows devices
- Backup, restoration, and migration of user data
- Smart Hands support with networking, server, and telecommunications technologies
- Printer and peripheral device support
- Inventory management of IT assets including asset auditing
- Ability to research and follow appropriate KB articles
- Ability to work on-call and other after‑hours support needs
- May provide Executive support
- Various other tasks associated with deskside services
- May need to be available to provide support at other client locations as needed
- Other duties as assigned
- ceed?
Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC har - uired
Able to uphold a positive attitude at all times, even under stressful condi - tions
Experience supporting remote facilities and - users
Excellent verbal and written communication s - kills
High level of professionalism and strong personal interaction s - kills
Ability to perform in-depth research and troubleshooting for complex technical i - ssues
Ability to prioritize and complete all work tasks with minimal superv - ision
Ability to walk, bend, stand for long hours, and lift equipment up to 50 p - ounds
Ability and willingness to learn new technol - ogies
High School Diploma (requ - ired)
Deskside / Desktop / End User Computer experience, ideally in a corporate enviro - nment
Proven ability to handle challenging, rapid-response user su - pport
Proven ability to balance, prioritize and organize multiple
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