IT Help Desk Technician - End-User Support
Job in
Louisville, Jefferson County, Kentucky, 40201, USA
Listed on 2026-07-30
Listing for:
Insight Global
Full Time
position Listed on 2026-07-30
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Insight Global is seeking an IT Help Desk Technician to deliver exceptional technical support to internal users via phone, chat, and email. You will manage tickets, resolve hardware and software issues, and escalate complex problems to IT teams while documenting resolutions for continuous improvement.
The role requires 1–3 years of help desk or customer service experience, advanced English, and familiarity with tools like Service Now and Bomgar/Beyond Trust.
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