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SaaS Technical Support Specialist
Job in
Louisville, Jefferson County, Kentucky, 40201, USA
Listed on 2026-07-30
Listing for:
Waystar, Inc
Full Time
position Listed on 2026-07-30
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Waystar, Inc. is seeking a technical support professional to respond to customer inquiries via phone, email, and tickets. You will diagnose complex issues in software, data, and integrations, collaborating with engineering and product teams to resolve defects.
Strong communication and CRM proficiency are required. Ideal candidates have 2–4 years in SaaS support, familiarity with SQL, and experience with Zendesk or Salesforce Service Cloud. Bachelor's degree and healthcare IT exposure are a plus.
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