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Technical Support Advocate, SaaS — Customer Success
Job in
Louisville, Jefferson County, Kentucky, 40201, USA
Listed on 2026-07-30
Listing for:
Waystar
Full Time
position Listed on 2026-07-30
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Waystar in Louisville, KY is seeking a technical support professional to respond to customer inquiries via phone, email, or chat, troubleshoot software and data issues, and document resolutions in the CRM.
You will collaborate with engineering and product teams, provide client training, contribute to knowledge bases, and help maintain high customer satisfaction. Requires 2–4 years in SaaS support and a BS in CS or IT; healthcare IT knowledge is a plus.
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