Inventory​/configuration technician

Job Description

Duration: 6 Month(s) contract

Starting at the configuration center building carts and organizing assets and then will turn into an entry level IT position.

On site M-F, 8:30 am-5 pm.

Must have reliable transportation.

This company needs a couple people join their configuration center to help with their clients' IT needs whether that is unboxing equipment, imaging laptops/pcs, packaging equipment to be shipped to the client, troubleshooting hardware, or more. This is on site M-F, 8:30 am-5 pm, and will involve a good amount of standing, carrying, and hands-on IT work. This role is responsible to support this IT services company in making sure they are meeting the service levels for their clients.

Their clients order hardware through them (laptop, tablets, smart phones, etc) which are shipped to this location. This team will unbox, set up, configure, etc. and then get ready to ship them to their clients. Due to the nature as an IT services company, every day is different and they can go through waves of busy and slow down based off of customer needs.

This role is for someone eager to grow their IT resume and is open to show up and be able to do the work that may change slightly day to day.

There could be some potential local travel to a client site to drop off or pick up hardware. If this person is asked to travel to a client site, they will be reimbursed mileage.

• Follow specific written work instructions to efficiently provision and configure IT devices and otherwise prepare for device deployment based on customer requirements.
• Basic kitting of equipment based on customer requirements.
• Unbox, re-box and process equipment for shipping.
• Clean, test, and inspect IT devices.
• Escalate technical or other issues to your immediate supervisor.
• Participate in internal departmental and project meetings.
• Offer suggestions on improving processes and efficiencies.
• Other duties as assigned.

• The Configuration Center Technician Associate will consistently follow documented processes to maintain a high degree of quality in work product and customer satisfaction. All assigned work must be completed in a timely and cost efficient manner.

• Excellent interpersonal, organizational, and communication skills.
• Demonstrated ability to manage multiple priorities of low complexity.
• Ability to work independently and to sustain positive relationships with team members, management and customers.
• Team oriented resource that approaches problems collaboratively.
• Aptitude to learn various IT disciplines at a basic level.
• Attention to detail and a strong work ethic required.

This is a hands-on entry-level position that will provide a dedicated individual to support team workload. While existing technical certifications are preferred, they are not required. The individual will be expected to pursue the appropriate certifications as detailed by immediate supervisor within the first year of employment.

• A High School Diploma or GED, with a minimum of 1 year of experience (preferred) or relevant training that is directly related to the duties and responsibilities specified.
• Valid Driver's License (less than 6 points on license to adhere to insurance requirements).

The Configuration Center Technician Associate position involves lifting (up to 60 lbs.), carrying, standing, bending, transporting IT equipment 50% of the time. The position also involves the occasional use of basic tools (screwdriver), cleaning solutions, tear down and rebuild of IT components. Finally, the ability to type, work from a computer monitor, communication (written and verbal) and read basic work instructions are a requirements.

Windows 10, Support, Hardware, Deployment, Troubleshooting, desktop, imaging

PC technician

• IT support experience (3 months+)
• Training or education in IT if there is no working/professional IT experience, but the person needs to have experience working somewhere
• Customer service skills
• They are open to someone with no…