Help Desk Analyst

Job Overview

We are seeking a Helpdesk Analyst responsible for equipment set up for employee use, resolving Help Desk tickets promptly, and providing Level 2 Help Desk support to users. This candidate will provide Tier 2 support by diagnosing and resolving technical issues across a variety of hardware, software, and operating system topics including but not limited to:
We are looking for a person to either be based at our HQ in Noblesville IN or based in our Software division that is located in Louisville Kentucky. We will only be looking at resumes that are located in these two locations.

• Provide remote and on-site desktop support for company users and computers.
• Intermediate support of Windows 10/11
• Intermediate support of Apple/iOS and Android phones
• Intermediate Microsoft Office 365 Administration
• Intermediate Active Directory Administration

• Imaging, deployment and application installation.
• Perform PC and device upgrades.
• Perform minor repairs and routine cleaning of server rooms and equipment storage.
• Escalation of help desk tickets.
• Work with team and management on escalation of any issues (equipment, network etc)
• Special assignments and projects as directed by the team lead or Director.
• Assist with inventory management, shipping and receiving of IT assets.
• Assist in creating new operation procedures for the IT knowledge base.

• Travel will be between 0-5% (Travel expenses paid by Toyota Automated Logistics)

• BS in IT or Computer Science preferred with up to 2 years of experience in an IT Helpdesk role OR AS in IT or Computer Science with up to 4 years of experience in an IT Helpdesk role.
• Collaborative interpersonal skills
• Ability to adapt and take initiative.
• Great client-facing communication and customer service skills
• Analytical and organizational skills
• Intermediate experience troubleshooting, configuring, and repairing laptops
• Intermediate experience with Active Directory/Domain Controller
• Intermediate understanding of Group Policies and other commonly used IT concepts and technologies
• Proficiency in MS Office
• Basic knowledge of Linux and Apple/iOS
• Basic knowledge of VPN technologies
• Must be eligible to work in the USA long term without sponsorship.
• Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande’s warehousing business and viastore under one brand to deliver scalable systems, intelligent software and life-cycle services.

In addition to exciting work at a growing company, we offer the following benefits:

• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan with a company match
• Vacation / Holiday Pay
• Paid Volunteer time off
• Tuition Reimbursement
• Professional Associations, Conferences and Subscriptions
• Company Meetings & Events

Toyota Automated Logistics does not work with outside recruiting agencies. No solicitation phone calls please.

This employer participates in the E-Verify program.  for more information.

EEO is the Law

This notice describes the categories of personal information ("PI") which may be collected by Toyota Industries North America, Inc. and its subsidiaries or affiliated companies (collectively, "Company"), and the purposes for which the PI may be used. This notice applies to all individuals applying for a role with the Company and all Company employees.

Categories of Personal Information Collected

Identifiers and Contact information. This category includes names, addresses, telephone numbers, mobile numbers, email addresses, dates of birth, Social Security numbers, driver's license or state identification numbers, bank account information, and other similar contact information and identifiers.

Protected classification information. This category includes characteristics of protected classifications under California or federal law, including residency and work permit status, gender, race and ethnicity.

Internet or other electronic network activity information. This category includes without limitation:

-all activity on the Company's information systems, such as internet browsing history, search history, intranet activity, email communications, social media postings, stored documents and emails, usernames and passwords

-all activity on communications systems including phone calls, call logs, voice mails, text messages, chat logs, app use, mobile browsing and search history, mobile email communications, and other information regarding an Employee's use of company-issued devices

Geolocation data. This category includes GPS location data from company-issued mobile devices and company-owned vehicles.

Audio, electronic, visual, thermal, olfactory, or similar information. This category includes, for example, information…