Specialist - Access Management

Specialist – Access Management

This six‑month contract position requires a professional contributor to manage employee domain, application, and system accounts while maintaining security best practices and audit compliance.

• Ensure timely resolution of assigned issues.
• Provide access/account support for internal applications, systems, network shares, UNIX servers, and e‑mail.
• Follow up on questions, problems, or suggestions and respond to employee inquiries with appropriate urgency.
• Provide ad‑hoc advice and support for non‑service‑catalog items/general queries as directed.
• Participate in Service Improvement Programs (SIP’s) as required.
• Support senior colleagues in other technology areas to identify and correct problems.
• Manage multiple moderate to complex projects simultaneously.
• Help ensure monitoring requirements are implemented and observed.
• Provide ad‑hoc reporting for Service Delivery as required.
• Supply support documentation and tools for colleagues at all levels.
• Answer queries regarding usage of current and new technologies.
• Collaborate with project teams to assist with issue resolution.
• Follow established Change Management processes.
• Assist in implementing services in line with Service Catalogues.
• Stay familiar with relevant technology developments.
• Maintain knowledge of service catalogue products.
• Remain up‑to‑date on technology projects.
• Support the proposal of technologies that meet business needs.
• Develop a solid understanding of employee needs and business applications.
• Follow all security policies.
• Use best‑practice processes in every request to be compliant with SOX/FSA audit requirements.
• Ensure approval for any out‑of‑budget spend is obtained from senior colleagues prior to commitment.

• 3+ years of practical hands‑on experience in Information Technology, specifically Access Management.
• Deep knowledge of Active Directory.
• Experience with NTFS.
• Experience with remote access platforms, infrastructure, and mobile support.
• Strong communication skills.
• Flexibility and adaptability.