Network Services Intern

Network Service Intern

KCC Companies is an employee-owned (ESOP) company dedicated to providing complete design, manufacturing, installation, and service for commercial & residential Heating, Ventilation, and Air Conditioning (HVAC). Our mission: KCC enhances the lives of our customers, partners, employee-owners, and communities by providing innovative HVAC solutions.

Benefits:

• Daily Pay! "Work Today, Get Paid Today!"
• 9 Paid Holidays
• Health, Dental, & Vision insurance
• 401K Company Match
• Monthly Accrued Vacation
• Employee Assistance Program
• Employee Stock Ownership Plan (ESOP)

Summary:

Results-driven IT professional supporting the Director of Technology Operations and Business Efficiency in maintaining and optimizing enterprise infrastructure. Proven ability to collaborate cross-functionally to deliver continuous improvement initiatives within Business Technology. Highly organized and efficient, with strong communication skills and a track record of delivering high-impact solutions on time and within budget.

• Support IT projects and infrastructure improvements under the guidance of senior team members
• Follow established IT change management processes and document completed work
• Provide updates on assigned tasks, project progress, and outstanding issues
• Participate in daily team meetings and operational reviews
• Assist with gathering requirements, obtaining vendor quotes, and preparing documentation
• Provide Level 1 and Level 2 technical support for users, systems, and network issues

Network Support, Configuration, and Monitoring:

• Assist with troubleshooting WAN and ISP connectivity issues
• Install and configure network devices including switches, routers, and wireless access points
• Support LAN and WAN deployments and upgrades
• Perform routine firmware updates and network maintenance
• Assist with VLAN, VPN, and routing configurations
• Maintain network documentation and inventory records
• Monitor network performance and alerts
• Escalate complex network issues to senior administrators

Server, Database, and Cloud Support:

• Monitor and support Windows servers and Microsoft Azure environments
• Assist with management of DNS, DHCP, Group Policy, and print services
• Perform routine server maintenance and updates
• Support database administration and troubleshooting activities
• Maintain documentation for systems and procedures

Active Directory & Identity Management:

• Create, modify, and disable user accounts
• Manage security groups and access permissions
• Support password resets and account lockout resolutions
• Monitor Active Directory health and report issues
• Assist with Single Sign-On (SSO) and synchronization processes
• Perform routine user audits and access reviews

Microsoft 365 & Email Administration:

• Administer user mailboxes, distribution groups, and shared mailboxes
• Support Microsoft Exchange Online and email-related issues
• Troubleshoot email delivery and connectivity problems
• Assist with spam filtering and email security tools
• Perform routine updates and backup verification

Microsoft Teams Support:

• Manage Teams users, permissions, and basic policies
• Assist with Teams Phone deployments and number assignments
• Troubleshoot Teams call quality and connectivity issues
• Support meeting, messaging, and collaboration features
• Assist with third-party application integrations

Cyber Security:

• Monitor security alerts and report suspicious activity
• Assist with endpoint protection, antivirus, and patch management
• Support user access reviews and MFA administration
• Participate in security audits and compliance activities
• Follow incident response procedures and escalation processes

Backup & Disaster Recovery:

• Monitor backup jobs and verify successful completion
• Perform routine restore testing under supervision
• Document backup and recovery procedures
• Report backup failures and storage capacity concerns
• Assist with disaster recovery planning activities

Web & Internet Services:

• Assist with website hosting and DNS management
• Support web access and content filtering solutions
• Help maintain security standards for public-facing services

Telephony & Communications:

• Support Microsoft Teams Phone services and call routing
• Troubleshoot call quality, voicemail, and connectivity issues
• Assist with company texting and communication platforms
• Coordinate carrier-related issues with vendors

Facility Expansion & Infrastructure Support:

• Assist with network deployments for new office and facility projects
• Support low-voltage cabling, IDF/MDF setup, and equipment installation
• Maintain network rack standards, labeling, and documentation

Core

Skills:

• Technical Troubleshooting
• Customer Service & Communication
• Team Collaboration
• Microsoft 365 Administration
• Networking Fundamentals
• Documentation & Organization
• Cybersecurity Awareness
• Problem Solving
• Cloud Technologies (Azure Fundamentals)
• IT Change Management

Qualifications:

• Associate degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 1-3 years of IT support, help desk, systems administration, or networking experience
• Basic knowledge of Microsoft…