MSP Support Technician II

Job Description

We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all sizes. From desktop to server, network, and telecommunications solutions, we're trusted partners dedicated to helping businesses achieve their goals while optimizing IT investments and minimizing costs.

The Role

Join our dynamic team as an MSP Support Technician II, where you'll be in charge of escalations from our helpdesk team members and provide advanced technical support to our valued MSP clients.

We're seeking a seasoned IT professional who exhibits a genuine commitment to service – someone who willingly goes above and beyond to ensure exceptional service delivery, whether it's resolving technical issues or aiding colleagues and clients alike.

We value career-driven individuals who are passionate about honing their skills and advancing within the industry, with the potential to grow into Subject Matter Experts (SMEs) in a particular skill or discipline. If this sounds like you, we would love to have you on our team. Let's work together to create a significant impact, not only within the IT industry but also in our community.

Responsibilities

• Troubleshoot advanced hardware/software issues (drivers, application errors, Windows updates).

• Manage Microsoft 365 and Azure (user groups, security policies, SharePoint, One Drive).

• Configure and troubleshoot firewalls, routers, and VPN connections.

• Support Active Directory, GPOs, and Windows Server administration.

• Work with backup solutions (Datto, Veeam) andassistwith data recovery.

• Support cloud-based and virtual desktop environments (Azure Virtual Desktop, Citrix).

• Create documentation and knowledge base articles for recurring issues.

• Train and mentor L1 technicians.

Qualifications

Requirements:

• Experience:
  
  2-4 years in an MSP or IT support role.

Technical

Skills:

• Advanced Windows troubleshooting (Event Viewer, registry edits).

• Microsoft 365 & Azure administration(Exchange, Intune, Conditional Access).

• Networking fundamentals (firewalls, VLANs, SD-WAN, DNS troubleshooting).

• Power Shell scripting (basic automation tasks).

• Experience with RMM tools (NinjaRMM, Datto RMM, Kaseya, etc.).

Soft Skills:

• Ability to manage multiple escalations and high-pressure issues.

• Strong documentation and problem-solving skills.

Certifications (Preferred but Not Required):

• CompTIA A+

• CompTIA Network+ or CCNA

• Microsoft 365 Certified:
  Modern Desktop Administrator

• Azure Administrator Associate

HR Information

• $65-$75k annually
• Medical, Dental, Vision benefits
• Life and Disability Insurance
• 401K with up to 4% match
• Paid Vacation and Personal Time Off.
• Fuel Stipend for local travel
• Professional Development Training Program
• Full-time, in Office (8:30 AM to 5:30 PM, M-F)