End User Support Engineer

About the Role The End User Services (EUS) Engineer provides advanced desktop support, endpoint management, and global operational support for corporate team members. This role serves as a Tier 2/Tier 3 escalation resource, manages endpoint technologies, supports Microsoft 365 services, and helps ensure a secure and reliable end-user experience. Key

• Provide Tier 2/Tier 3 support for hardware, software, and end-user technology issues.
• Deploying and managing large-scale software rollouts and enterprise hardware solutions using configuration management tools (e.g., SCCM, Intune, Auto Pilot, JamF, ABM).
• Supporting Microsoft technologies such as Windows OS, Active Directory, Exchange, Office 365, and Intune, as well as exposure to cloud platforms like Azure and AWS.
• Deploying system upgrades, patch management, configuration changes, and maintaining standard device image policies.
• Documenting solutions, processes, and best practices for knowledge sharing and compliance.
• Collaborating with peers to ensure seamless escalation, alignment, and integration of desktop support services.
• Maintaining relationships with technology vendors and suppliers.
• Anticipating inventory needs through forecasting and leading desktop support initiatives and projects.
• Ensuring information security by understanding risks and implementing preventative measures.
• Maintaining extensive knowledge of hardware (Dell, Lenovo, HP, Apple, etc.), operating systems (Windows 10, Apple OS, Android), virtualization platforms (VMWare, Hyper-V, Citrix), and enterprise software (Outlook, Teams, SharePoint, One Drive, Service Now, etc.)

• 3+ years’ experience
• Proven experience supporting user populations in enterprise environments.
• Endpoint management experience
• Enterprise support experience

• Associate’s degree in computer science or related fields
• MS Administrator experience and certifications
• Network experience or exposure
• 5 or more years industry experience

I am looking for someone with good soft skills and some direct endpoint management experience (SCCM/Intune, some JAMF). This is a mid-level role, not an entry level role. Someone with an emerging skillset in AI/Automation would be a huge plus. Great opportunity for a motivated and very strong level 2 support tech looking to take their career to the next step.