Business Analyst Associate

Our Company

Bright Spring Health Services

Bright Spring is seeking a detail-oriented and analytical Business Analyst Associate to support our Electronic Medical Record (EMR) platform and help ensure the quality and performance of our vendor-supported software. In this role, you'll leverage your problem-solving and analytical skills to troubleshoot system issues, perform quality assurance testing, and collaborate with clinical, administrative, and vendor teams to deliver effective solutions. As a key liaison between end users and software vendors, you'll help resolve technical challenges while supporting the continuous improvement of our EMR systems.

• Act as a Subject Matter Expert (SME) for the systems and processes assigned.
• Oversee the daily help queue by tracking, prioritizing, and resolving support requests.
• Create test plans, test scripts and acceptance criteria for software applications, defects or enhancements.
• Perform quality assurance application testing that includes regression testing.
• System administration to include configuring, implementing, monitoring, and testing of all related applications.
• Application support including troubleshooting issues and clearly reporting them to technical staff and/or vendor(s) as necessary.
• Create, organize, and update documentation for software applications, as necessary.
• Attain and maintain knowledge about department practices, procedures, workflows, including providing focused support on applications where appropriate to enhance end user abilities and capabilities with the system.
• Works as liaison to Infrastructure team for issues related to connectivity and performance.
• Schedule, plan and lead requirement gathering and review meetings with the business. Communicate key decisions and action items.
• Perform other duties as assigned.

Education, Experience and Certification

• Associate of Art/Associate of Science in Computer Science or related field with one to two years of progressive experience in an enterprise healthcare setting
• Appropriate education and/or experience may be substituted on equivalent basis
• Previous experience in an enterprise healthcare setting is strongly preferred
• Experience in workflow design/redesign, healthcare information systems, and/or systems analysis and design experience strongly desired

Knowledge,

Skills and Abilities

• Experience working an IT Help Desk with basic knowledge in hardware, networking and security
• Adept at queries, report writing and presenting findings preferred
• Initiative, self-starter, problem identification, resolution and analytical skills are essential
• Excellent oral and written communication skills are required
• Strong critical thinking and the ability to apply knowledge within a complex environment is essential
• Scheduling flexibility is required to accommodate changing business needs
• Some travel may be required

Bright Spring Health Services provides complementary home- and community-based health solutions for complex populations in need of specialized and/or chronic care. Through the Company’s service lines, including pharmacy, home health care, and rehabilitation, we provide comprehensive and more integrated care and clinical solutions in all 50 states to over 475,000 customers, clients and patients daily. Bright Spring has consistently demonstrated strong and industry-leading quality metrics across its services lines, while improving the health and quality of life for high-need individuals and reducing overall healthcare system costs.

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