Microsoft AI Business Solutions - Microsoft Dynamics 365 Supply Chain Senior Consultant

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups.

That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

Consulting is a dynamic business focused on solving problems for our clients and serving our core markets through innovative solutions. As technology and AI continue to reshape the consulting landscape, we are looking for individuals who are curious, adaptable, and eager to learn. At Crowe, consultants are expected to build both technical and transferable skills, think critically, and use technology to solve real business problems.

In this role, you will continuously learn, collaborate across teams, and explore how tools, including emerging AI capabilities, can improve efficiency, insights, and client outcomes.

As you grow, you'll also begin to take ownership of client relationships, contribute to account strategy, and support the delivery of high-impact work. Developing a sense of account leadership, including understanding client needs, ensuring delivery excellence, and building trusted partnerships, is part of what sets successful consultants apart.

Success in this role comes from a growth mindset, strong communication skills, advanced critical thinking, and the ability to navigate new challenges with confidence.

Crowe's Microsoft AI Business Solutions practice is expanding, and we're seeking an experienced Microsoft Dynamics 365 Sup p p ly Chain Management Consultant to lead our growing post-go-live optimization and continuous improvement offering. Rather than standing up new D365 SCM implementations, you'll partner with clients who are already live on D365 SCM - closing the gap between what the platform can do and what's actually delivering across inventory, procurement, warehouse, and planning operations today.

This role is ideal for an experienced D365 SCM professional who thrives in a client-facing environment and is passionate about turning an existing investment into ongoing, measurable supply chain value. If you want meaningful impact, autonomy, and a clear path to practice leadership - built around making an existing investment work harder rather than chasing the next big-bang go-live - this is a strategic career opportunity, not just another consulting role.

• Assess live D365 Sup p p ly Chain Management environments - Inventory Management, Procurement and Sourcing, Sales and Marketing, Product Information Management, and Warehouse Management - to identify underused capability, configuration drift, and gaps between designed process and actual usage.
• Optimize advanced SCM capabilities already in production, including Master Planning, Asset Management, Transportation Management, and Quality Management, to close performance and adoption gaps.
• Advise clients on supply chain process improvements - inventory optimization, demand planning, procurement, and warehouse efficiencies - with a focus on realizing more tangible value from what's already implemented.
• Gather and analyze ongoing business pain points and translate them into a prioritized enhancement roadmap, functional designs, and system configuration changes.
• Distinguish "fix it" issues from "improve it" opportunities, and route each to the right team and cadence.
• Identify opportunities to apply agentic AI and Copilot-driven automation to supply chain processes - reducing manual effort and freeing supply chain teams for higher-value work.
• Identify opportunities to expand client relationships and grow the practice's optimization and managed services offering.
• Contribute to Crowe's optimization methodologies, accelerators, and best practices; mentor team members; and help grow our post-go-live offering.

• Predictable, sustainable rhythm - remote-first engagements with periodic on-site visits, without the travel load and crunch cycles of full-lifecycle implementations.
• Deep, ongoing client relationships instead of a new logo and a new team every six months.
• High-impact work owning the phase after go-live, when the real value gets created or lost.
• A growing optimization practice you can help shape, backed by a nationally recognized brand.
• Clear advancement into Solution Architect, Industry Lead, or Practice Leadership.
• Genuine investment in your development: certifications, training,…