GovCloud - Cloud Operations Engineer

Summary:
We are seeking a Cloud Operations Engineer to join our team supporting AWS Gov Cloud environments and business-critical applications. This full-time role is responsible for day-to-day cloud operations, server administration, incident resolution, change management, problem management, patching, monitoring, and security compliance in a regulated environment. The ideal candidate will have hands‑on AWS experience, proficiency in Windows and/or Linux server administration, and the ability to independently own a portfolio of work and projects from defining the approach through execution, while collaborating with internal and vendor teams to maintain reliable operations and drive continuous improvement.

Summary:
We are seeking a Cloud Operations Engineer to join our team supporting AWS Gov Cloud environments and business-critical applications. This full‑time role is responsible for day‑to‑day cloud operations, server administration, incident resolution, change management, problem management, patching, monitoring, and security compliance in a regulated environment. The ideal candidate will have hands‑on AWS experience, proficiency in Windows and/or Linux server administration, and the ability to independently own a portfolio of work and projects from defining the approach through execution, while collaborating with internal and vendor teams to maintain reliable operations and drive continuous improvement.

Key Responsibilities :

• Manage and support the deployment, configuration, and management of AWS Gov Cloud infrastructure (compute, storage, networking, etc.).
• Monitor the health, performance and utilization of the AWS Gov Cloud environments, respond to alerts and elevate issues as appropriate.
• Perform patching, upgrades, maintenance and routine operational tasks through approved change management processes.
• Troubleshoot and resolve infrastructure issues involving compute, storage, networking, DNS, IAM and application connectivity.
• Support incident management, root cause analysis and problem resolution within SLA expectations.
• Maintain compliance with security and operational standards, including administrative account control, patch status, services and logging.
• Work with cross‑functional teams and vendor teams to coordinate fixes, maintenance and escalations.
• Create and maintain comprehensive documentation for all configurations and procedures.
• Identify and implement operational improvements, including automation and process refinement where appropriate.
• Identify, propose and implement cost‑optimization improvements.
• Independently own a portfolio of work and projects, from defining the approach through execution.
• Support audit activities by gathering findings and creating and providing documentation in accordance with audit requirements.
• Participate in a rotating weekly on-call schedule.

Required Qualifications :

• Hands‑on experience supporting AWS environments.
• Proficiency in Windows and/or Linux server administration.
• Solid understanding of AWS cloud infrastructure concepts, including compute, storage, networking, security groups, DNS and IAM.
• Familiarity with security and compliance controls in a regulated environment.
• Ability to troubleshoot technical issues across infrastructure and application layers.
• Strong communication and documentation skills.
• Strong problem‑solving and the ability to learn quickly.
• Ability to work independently and collaboratively on routine tasks and projects.
• Must be a US citizen.

Preferred Qualifications :

• Experience supporting regulated, government, or highly controlled cloud environments.
• Previous audit experience, including gathering findings and creating and providing documentation in accordance with audit requirements.
• Scripting or automation experience.
• Familiarity with monitoring and logging tools such as Cloud Watch and basic log analysis.
• AWS certification or equivalent cloud credentials.
• Experience with ITIL‑based incident, change, and problem management processes.
• Experience using Agile tools to plan, track, and manage operational work.
• Experience using AI tools to enhance productivity and support scripting, troubleshooting, and documentation.
• Experience in FEDRAMP/Gov Ramp.
• Demonstra…