Sr Technical Services Engineer

Sr. Technical Services Engineer I

The Sr. Technical Services Engineer I serves as a senior technical resource within the Technical Services organization, providing advanced Tier 2 support, executive technology services, workplace technology support, and technical project delivery across company locations. This role independently resolves highly complex issues, owns assigned technical domains and service responsibilities, coordinates incident and vendor escalation activities, and leads medium-sized Technical Services initiatives.

The Sr. Technical Services Engineer I provides technical guidance to less-experienced engineers and contributes to standards, documentation, and continuous improvement while remaining an individual contributor without day-to-day operational team leadership or formal people management responsibilities.

• Serve as a senior escalation resource for complex endpoint, operating system, Microsoft 365, mobile device, identity and access, network connectivity, enterprise application, and collaboration technology issues.
• Perform advanced troubleshooting, root cause analysis, and problem resolution for recurring, high-impact, or technically complex incidents.
• Own assigned issues through resolution, coordinating technical resources, vendors, communications, and follow-up activities as needed.
• Develop clear technical findings and recommendations that support durable solutions and reduce repeat incidents.
• Coordinate troubleshooting and escalation with Infrastructure, Security, Corporate Systems, IT Support, and external service partners.
• Participate in the Technical Services on-call rotation and provide senior escalation support during service disruptions.

• Provide white-glove technical support for executive leadership and other critical business stakeholders.
• Deliver proactive device management, meeting readiness, rapid issue resolution, and clear communication for executive technology needs.
• Support executive meetings, board meetings, town halls, and major company events through preparation, testing, live troubleshooting, and follow-up.
• Partner with Executive Assistants, Facilities, Security, and business stakeholders to ensure technology readiness in executive offices and shared spaces.
• Identify opportunities to improve the consistency, reliability, and experience of executive technology support.

• Provide senior-level support for endpoint deployment, configuration, maintenance, compliance, software delivery, operating system lifecycle, and technology refresh activities.
• Own assigned technical service areas, platforms, locations, or operational responsibilities and maintain associated standards and documentation.
• Support and improve conference rooms, audio-visual systems, digital signage, printing, collaboration technologies, and other workplace technology services.
• Coordinate technology readiness across company locations, including offices, shared spaces, high-priority meetings, and company events.
• Partner with Workplace Experience, Facilities, Security, and vendors on office technology issues, deployments, upgrades, and modernization efforts.
• Travel occasionally to support company locations, technology deployments, or service needs.

• Provide senior oversight and execution for hardware and software lifecycle activities, including procurement support, inventory, deployment, maintenance, recovery, refresh, and retirement.
• Ensure asset management records, chain-of-custody documentation, and software licensing information are accurate and compliant with established procedures.
• Support the technical execution and continuous improvement of employee onboarding, role change, and offboarding processes.
• Review recurring operational tasks, maintenance activities, audits, and readiness checks for quality, consistency, and effectiveness.
• Identify operational risks, service gaps, technical debt, and standardization opportunities and recommend corrective action.

• Lead medium-sized Technical Services projects or defined work streams within broader enterprise technology initiatives.
• Plan and coordinate project activities, resources, timelines, dependencies, testing, deployment, documentation, user readiness, and post-implementation support.
• Lead or support endpoint refresh programs, office technology deployments, workplace modernization efforts, executive technology initiatives, and new tool rollouts.
• Communicate project status, risks, decisions, and implementation impacts to Technical Services leadership and project stakeholders.
• Serve as a technical resource for enterprise projects requiring Technical Services participation.
• Balance project commitments with operational support responsibilities and established service objectives.

• Create, review, and maintain advanced technical…