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IT Support Engineer — Fast-Paced Tier 1
Job in
Louisville, Jefferson County, Kentucky, 40201, USA
Listed on 2026-09-04
Listing for:
Talanto
Full Time
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Talanto in Louisville, KY is seeking an IT Support Engineer to be the first point of contact for employees needing technical help. You will triage requests, perform basic troubleshooting, document steps, and route escalations to Tier 2 as needed, ensuring timely resolution within SLAs.
The role focuses on customer service, clear communication, and collaboration with IT teammates. You’ll support Jira Service Management and Microsoft 365, handling password resets, access requests, and common
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