Sr Technical Services Engineer

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The Sr. Technical Services Engineer I serves as a senior technical resource within the Technical Services organization, providing advanced Tier 2 support, executive technology services, workplace technology support, and technical project delivery across company locations.

• Serve as a senior escalation resource for complex endpoint, operating system, Microsoft 365, mobile device, identity and access, network connectivity, enterprise application, and collaboration technology issues.
• Perform advanced troubleshooting, root cause analysis, and problem resolution for recurring, high-impact, or technically complex incidents.
• Own assigned issues through resolution, coordinating technical resources, vendors, communications, and follow-up activities as needed.
• Develop clear technical findings and recommendations that support durable solutions and reduce repeat incidents.
• Coordinate troubleshooting and escalation with Infrastructure, Security, Corporate Systems, IT Support, and external service partners.
• Participate in the Technical Services on-call rotation and provide senior escalation support during service disruptions.

• Provide white-glove technical support for executive leadership and other critical business stakeholders.
• Deliver proactive device management, meeting readiness, rapid issue resolution, and clear communication for executive technology needs.
• Support executive meetings, board meetings, town halls, and major company events through preparation, testing, live troubleshooting, and follow-up.
• Partner with Executive Assistants, Facilities, Security, and business stakeholders to ensure technology readiness in executive offices and shared spaces.
• Identify opportunities to improve the consistency, reliability, and experience of executive technology support.

• Provide senior-level support for endpoint deployment, configuration, maintenance, compliance, software delivery, operating system lifecycle, and technology refresh activities.
• Own assigned technical service areas, platforms, locations, or operational responsibilities and maintain associated standards and documentation.
• Support and improve conference rooms, audio-visual systems, digital signage, printing, collaboration technologies, and other workplace technology services.
• Coordinate technology readiness across company locations, including offices, shared spaces, high-priority meetings, and company events.
• Partner with Workplace Experience, Facilities, Security, and vendors on office technology issues, deployments, upgrades, and modernization efforts.
• Travel occasionally to support company locations, technology deployments, or service needs.

• Provide senior oversight and execution for hardware and software lifecycle activities, including procurement support, inventory, deployment, maintenance, recovery, refresh, and retirement.
• Ensure asset management records, chain-of-custody documentation, and software licensing information are accurate and compliant with established procedures.
• Support the technical execution and continuous improvement of employee onboarding, role change, and offboarding processes.
• Review recurring operational tasks, maintenance activities, audits, and readiness checks for quality, consistency, and effectiveness.
• Identify operational risks, service gaps, technical debt, and standardization opportunities and recommend corrective action.

• Lead medium-sized Technical Services projects or defined work streams within broader enterprise technology initiatives.
• Plan and coordinate project activities, resources, timelines, dependencies, testing, deployment, documentation, user readiness, and post-implementation support.
• Lead or support endpoint refresh programs, office technology deployments, workplace modernization efforts, executive technology initiatives, and new tool rollouts.
• Communicate project status, risks, decisions, and implementation impacts to Technical Services leadership and project stakeholders.
• Serve as a technical resource for enterprise projects requiring Technical Services participation.
• Balance project commitments with operational…