Service Desk Specialist

Service Desk Specialist

Required

Skills & Experience:

1+ years of experience in Service Desk, Help Desk, or Technical Support role

• Shift flexibility (Operating hours 9a-3a EST: Shift can fall anywhere within timeframe, Weekends included)
• 1+ years of experience with software & hardware support
• Strong communication / Ability to build rapport with end-users
• Strong customer service skills

Nice to Have

Skills & Experience:

• Experience using a ticketing system (They are using Service Now)
• Strong interpersonal skills
• Experience working in a restaurant / Fast Food environment.

Job Description:

An employer is looking for a contract Service Desk Specialist to support their internal employees working in their company locations throughout the US. 90% of this person's day will be responsible handling level 1 inbound calls/chats and accurately logging the interactions within the ticketing system. They will take around 20-30 calls a day, respond to chats in a timely manner, and work tickets to support the franchises in any computer issues, sign in issues, or operations.

After their three-week training period, they will be responsible for understanding the company's propriety software and resolving or escalating tickets to proper channels. This is a remote role once training onsite is completed but this employee needs reliable connectivity and a good working environment s person also needs strong customer service and communication skills. Shift flexibility is also required.

Shifts Open:

• 6 day shift – 8-5P or 10-7P