GovCloud - Cloud Operations Manager

Company:

Marsh

Summary:

We are seeking a Cloud Operations Manager to lead and contribute hands‑on to our team supporting AWS Gov Cloud environments and business‑critical applications. This full‑time role combines day‑to‑day technical ownership with people leadership for a team of 4 engineers. The manager will be responsible for cloud operations, server administration, incident resolution, change management, problem management, patching, monitoring, and security compliance in a regulated environment, while setting priorities, coaching team members, and driving operational excellence.

The ideal candidate will have strong hands‑on AWS experience, proficiency in Windows and/or Linux server administration, and the ability to independently own a portfolio of work and projects from defining the approach through execution, while collaborating with internal and vendor teams to maintain reliable operations and drive continuous improvement.

Key Responsibilities:

• Lead and manage a team of 4 cloud operations engineers, including work allocation, coaching, development and performance management.
• Participate in a rotating weekly on‑call schedule.
• Support audit activities by gathering findings and creating and providing documentation in accordance with audit requirements.
• Independently own a portfolio of work and projects, from defining the approach through execution.
• Identify, propose and implement cost‑optimization improvements.
• Identify and implement operational improvements, including automation and process refinement where appropriate.
• Create and maintain comprehensive documentation for all configurations and procedures, and ensure the team follows documentation standards.
• Work with cross‑functional teams and vendor teams to coordinate fixes, maintenance and escalations.
• Maintain compliance with security and operational standards, including administrative account control, patch status, services and logging.
• Support incident management, root cause analysis and problem resolution within SLA expectations.
• Provide technical leadership for troubleshooting and resolving infrastructure issues involving compute, storage, networking, DNS, IAM and application connectivity.
• Perform and oversee patching, upgrades, maintenance and routine operational tasks through approved change management processes.
• Monitor the health, performance and utilization of the AWS Gov Cloud environments, respond to alerts and elevate issues as appropriate.
• Set team priorities and coordinate operational workload across incidents, service requests, maintenance activities and project work.
• Remain hands‑on in supporting the deployment, configuration and management of AWS Gov Cloud infrastructure (compute, storage, networking, etc.).

Required Qualifications:

• Hands‑on experience supporting AWS environments.
• Ability to work independently and collaboratively on routine tasks and projects.
• Strong problem‑solving and the ability to learn quickly.
• Strong communication and documentation skills.
• Ability to troubleshoot technical issues across infrastructure and application layers.
• Familiarity with security and compliance controls in a regulated environment.
• Ability to balance hands‑on technical delivery with people leadership, prioritization and team support.
• Experience leading or managing a small technical operations or infrastructure team.
• Solid understanding of AWS cloud infrastructure concepts, including compute, storage, networking, security groups, DNS and IAM.
• Proficiency in Windows and/or Linux server administration.

Preferred Qualifications:

• Experience supporting regulated, government, or highly controlled cloud environments.
• Previous experience mentoring, coaching and developing engineers.
• Previous experience working on a geographically dispersed team.
• Demonstrated ability to improve operational stability, efficiency and resilience over time.
• Experience in FEDRAMP/Gov Ramp.
• Experience using AI tools to enhance productivity and support scripting, troubleshooting, and documentation.
• Experience using Agile tools to plan, track, and manage operational work.
• Experience with ITIL‑based incident, change, and problem management processes.
• AWS certification or equivalent…