IT Client Services - Support Technician

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency(“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards(“PCB”s). TTM stands for time-to-market, representing how TTM’s time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at

• Help Desk calls from company user base
• Creates the initial record of the request
• Resolves all Level One end-user problems
• Identify, evaluate and solve end-user workstation problems
• Support and train end-users in a wide range of software applications
• As needed; read, understand and apply complex technical information
• Contacts third-party vendors for warranty service repair
• Maintains punctual and predictable attendance
• Assist site with after-hours support needs
• Member of on-call after hours rotation for supporting site
• Ability to work with minimal supervision
• Work closely to learn and share technical skills with other team members
• Good Communication Skills
• Master new computer technology
• Maintain cooperative working relationships
• Demonstrate sensitivity to, and respect for, a diverse population
• Dedicated Customer Service skills
• Active and supporting team member with eager, can-do attitude
• Strong knowledge of current desktop and laptop operating systems and hardware
• Ability to install and troubleshoot Microsoft Office and other desktop applications
• Skilled network and printing troubleshooting and problem resolution
• Ability to quickly learn and adapt to new technologies and processes
• Familiar with Terminal Services, Bomgar, VPN, Remote Desktop and other remote access applications
• Must excel in an environment where exceeding customer expectation is the key objective
• Strong reading, documentation and basic math skills are required

• Provide technical software, hardware and network problem resolution in a call center environment.
• Perform question/problem diagnosis and guiding users through step-by-step solutions.
• Identifies, diagnoses, and resolves Level One problems for user’s computer software and hardware, network, and internet connection problems
• Clearly communicate technical solutions to end-users in a user friendly, professional manner.
• Provide one-on-one end-user training as needed.
• Escalate more complex end-user problems to the appropriate team members.
• Provides one-on-one end-user problem resolution over the phone for company approved Computer (PC) software.
• Assists in creating materials for end-user frequently asked questions (FAQs).

• Conduct hardware and software inventory database maintenance, reporting, and perform related work as required.
• Orders, delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.
• Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail, Internet, and network access problems.
• Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
• Performs desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements.
• Helps install local area network cabling systems and equipment such as network interface cards, servers and switches.

• Active Directory user account maintenance
• Manage VOIP
• Assist users with Air Watch iPhone/Android activations
• Web Ex Meeting Suite

Candidates must be able to sit…