Slalom Flex; Project Tech Analyst

Role:
Slalom Flex (Project Based) – Tech Analyst

Location: Louisville, KY

* Please note:

This role is not eligible for remote work. Employees must live within a commutable distance of the Louisville area with the ability to be onsite Monday - Thursday. Willingness to travel from nearby locations is acceptable*

Our teams help organizations of all kinds redefine what’s possible, give shape to the future – and get there. We focus on high-impact projects, meeting our clients where they are to uncover business needs and deliver results. Our teams go beyond the expected to help clients move confidently through ambiguity and risk and drive more transformative outcomes.

Our client is undertaking a user access and authentication initiative that requires in-person support for employees as they enroll and begin using security credentials. As a Technology Analyst, you will serve as a trusted, front-line resource, helping employees navigate a structured enrollment process and ensuring they have a positive experience throughout the transition.

This role is highly people-oriented and focused on end-user guidance, support, and process execution. The client has established procedures, training materials, and escalation paths in place. Consultants are not expected to independently resolve complex technical issues and will have access to client technical resources and project leadership for support when needed.

• Support onsite enrollment events and assist client employees with the Yubi Key enrollment process.
• Review and follow established enrollment procedures and documentation.
• Guide employees through enrollment steps in a clear, patient, and professional manner.
• Distribute Yubi Keys and assist users with setup and activation activities.
• Verify employee access and confirm successful authentication using the assigned Yubi Key.
• Follow documented troubleshooting procedures when issues arise.
• Escalate unresolved issues to designated technical support resources according to established processes.
• Maintain accurate records of employees who have completed enrollment and received a Yubi Key.
• Provide excellent customer service while interacting with employees across varying levels of technical comfort and experience.
• Contribute feedback on enrollment instructions and processes to help improve the end-user experience.

We're seeking consultants who are comfortable working directly with end users and delivering a positive customer experience. Success in this role is driven more by communication skills, professionalism, patience, and attention to detail than by deep technical expertise.

Ideal candidates may have:

• Experience supporting end users, customers, or employees in a service-oriented environment.
• Strong verbal communication and interpersonal skills.
• The ability to follow established procedures consistently and accurately.
• Strong organizational skills and attention to detail.
• Comfort working in an onsite environment and interacting with individuals throughout the day.
• A customer-first mindset and a willingness to help others.

• Previous end-user support or help desk experience.
• Exposure to Windows login or authentication methods.
• Experience assisting users with technology adoption, onboarding, or access-related processes.

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market…