Group Leader, BoH – Data Management

It all started with one cook who created a finger lickin' good recipe more than 75 years ago, a list of secret herbs and spices scratched out on the back of the door to his kitchen.

KFC

Hybrid

To lead a team responsible for the creation, maintenance and support of restaurant level back of house (BOH), point-of-sale (POS), and digital menu data files for all KFC U.S. restaurants, ensuring data integrity in all platforms.

Gather necessary requirements from cross functional partners and other restaurant brands to facilitate and execute data changes for BOH Inventory, tax, menu and other data changes

Execute data changes for national promotions and market tests for KFC and multi-brand restaurants

Implement tax and fee change requests from franchisees, equity restaurants, and other internal teams across all menu channels

Create and maintain data sets for restaurant level inventory and product projection BOH systems

Ensure that all data changes are thoroughly tested for flawless on-time deployment with minimal errors and service disruption

Build out menus and pricing in support of new restaurant openings

Develop, maintain and support Kitchen Display System (KDS) data

Lead a high performing team of data analysts responsible for creation and support of BOH and menu changes

Collaborate with the broader Data Management Leadership team to effectively execute and support data changes across all platforms

Work with internal Yum! Brands and KFC technical teams to drive enhancements across all tools to improve accuracy and turnaround times needed to effetely implement data changes

Respond to and resolve Help Desk incidents and other escalations with a strong customer service mindset to correct data errors with urgency

Collaborate with the KFC Help Desk leadership team to drive incident and call reduction

Monitors and responds to critical escalations during non-business hours

Lead huddles, scrums, and support reviews with the broader Data Management team to help prioritize work, monitor progress, maintain a backlog, and delegate important work

Deliver clear communications to leaders and cross functional partners on BOH initiatives

Provide cross functional partners and franchisees with assistance for BOH reporting needs

Provide leadership and assistance on maintaining technical tools, licenses, and lab systems for the broader Data Management Team.

Franchisees, Contacts and Owners, Area Coaches, DM Team Members, Cross functional IT partners, Finance and Marketing.

Exempt –3-5

Contractors –1-3

• Education – Bachelors degree in Computer Science preferred but not required
• 3-5 years of experience in restaurant technology
• Leadership and/or project management experience preferred
• Proven ability to lead a high performing team with Smart, Heart, and Courage
• Strong knowledge of restaurant operations
• High degree of expertise around inventory and projection management systems
• Strategic mindset and can deliver high-performance outcomes
• Excellent written and verbal communication skills
• Self-motivated with a strong drive for results and intellectual curiosity
• Confident, articulate and strong professionalism in all situations
• Well-rounded knowledge of restaurant lab systems with experience utilizing multiple support tools
• Previous experience in creating and maintaining training and technical documentation

Salary Range: $89,300 to $105,100 annually + bonus eligibility.
This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.

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