Solution Adoption Project Manager

ABOUT THIS POSITION

Post-sale technical staff position in which predominant job responsibilities and requirements occur after the sale of the company’s product to the client. Provides post-sales technical expertise during the installation, implementation and maintenance of company products. May be involved in implementing detailed customer installation requirements and / or customization. Ensures that client’s needs have been met and that the product / solution is fully functioning according to specification.

May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications. Report only those incumbents with incentives not tied to product sales. If on a sales incentive plan, match Applications / Systems Engineering
- Post-Sales
- Sales Plan. This is an individual contributor role.

• Execute initial software configurations and system setups based on client requirements and project specifications.

• Perform data import and migration activities using provided tools and adhering to established procedures.

• Conduct basic testing of implemented solutions to ensure functionality and data integrity.

• Provide first-level technical support to clients during the implementation period, troubleshooting minor issues and escalating complex problems.

• Assist in creating and maintaining implementation documentation and knowledge base articles.

• Collaborate with senior implementation specialists and project managers to ensure timely and successful project delivery.

• Participate in client calls and meetings to gather requirements and provide updates on implementation progress.

• Continuously learn and stay updated on Waystar's product features and implementation best practices.

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent practical experience.

• Strong analytical and problem-solving skills with attention to detail.

• Basic understanding of software implementation methodologies.

• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.

• Proficiency in using business software applications (e.g., Microsoft Office Suite).

• Ability to work independently and as part of a team in a fast-paced environment.

• Prior experience in a customer-facing role or technical support is a plus.

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty;

kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit  or follow @Waystar () on Twitter.

• Competitive total rewards (base salary + bonus, if applicable)

• Customizable benefits package (3 medical plans with Health Saving Account company match)

• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13…