Senior Analyst - Strategic Analytics

Senior Analyst - Strategic Analytics

Location:

US Based flexible on location – Hybrid/ Remote Options both available

Contract Type:
Permanent We’re looking for a Senior Analyst – Strategic Analytics to join our US Growth & Strategic Analytics team! You'll turn complex call centre data into commercial action that drives revenue growth, improves conversion and enhances customer outcomes. Working at the intersection of analytics, operations and strategy, you'll help shape decisions that directly influence business performance.

Partnering closely with Operations, Commercial Finance, Pricing, Technology and senior leadership teams, you'll identify opportunities, challenge assumptions and deliver insights that lead to measurable results.

Success in this role means delivering tangible commercial impact, influencing key stakeholders and embedding data-driven decision making across the call centre operation.

Key Responsibilities:

Identify and unlock opportunities to improve conversion, revenue per call and operational efficiency

Translate complex data into clear recommendations that influence commercial and operational decisions

Lead analytical projects from insight to measurable business outcomes

Partner with operational leaders to improve performance and customer experience

Design and optimize test-and-learn initiatives that drive commercial uplift

Shape KPI frameworks and reporting that support better decision-making

Support adoption of advanced analytics and AI-driven insights

Champion evidence-based decision making across the business

Influence cross-functional stakeholders around performance priorities

Track and demonstrate the impact of key initiatives

What You'll Bring:

Experience in commercial analytics, BI, revenue optimization or similar

Strong SQL and Python or R capability

Advanced analytical and problem-solving skills

Power BI or equivalent dashboarding expertise

Ability to communicate complex insights clearly

Strong stakeholder management and influencing skills

Customer operations or call centre analytics experience

Exposure to experimentation or AI-enabled solutions is beneficial

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.