Technology Solutions Center Lead: IT Support & Escalations
Listed on 2026-09-22
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Jobtailor is seeking a seasoned IT Support Specialist to serve as an escalation point for complex technical issues, providing phone and ticket-based support to end-users, and documenting incidents in Service Now. You will diagnose hardware, software, and network problems and guide users through effective solutions.
This role requires 4+ years of experience, strong communication, and the ability to work Monday–Friday, 6:30 AM–3:30 PM EST from a quiet home workspace.
We are currently recruiting a Technology Solutions Center Lead: IT Support & Escalations for our team in KY, United States.
Our organisation is growing, and we are hiring a Technology Solutions Center Lead: IT Support & Escalations in KY, United States.
This position is for the Technology Solutions Center Lead: IT Support & Escalations role at Jobtailor.
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