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Senior IT Service Management Analyst; Incident

Job in Louisville, Jefferson County, Kentucky, 40206, USA
Listing for: Jack Henry & Associates, Inc.
Full Time position
Listed on 2026-09-26
Job specializations:
  • IT/Tech
    Change Management, Systems Analyst, IT Business Analyst
Salary/Wage Range or Industry Benchmark: 80000 - 110000 USD Yearly USD 80000.00 110000.00 YEAR
Job Description & How to Apply Below
Position: Senior IT Service Management Analyst (Incident & Change)

Jack Henry & Associates, Inc. is seeking a Service Management Analyst III to lead enterprise Incident and Change Management programs, ensuring governance, stability, and resilience. This remote role requires proximity to Allen, TX or Louisville, KY offices and coordination across technical and business teams.

You will drive incident response, change reviews, executive communications, and continuous service improvements while mentoring colleagues and advancing service management maturity.

As a Senior IT Service Management Analyst (Incident & Change), you will play an important part at Jack Henry & Associates, Inc. in Louisville, KY, United States.

For the Senior IT Service Management Analyst (Incident & Change) position at Jack Henry & Associates, Inc., we are reviewing applications now.

Step into the Senior IT Service Management Analyst (Incident & Change) role at Jack Henry & Associates, Inc. in Louisville, KY, United States and grow with us.

Position Requirements
10+ Years work experience
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