Desktop Support Analyst

Description We are looking for a Desktop Support Analyst to deliver hands-on technical assistance at a manufacturing site in Louisville, Kentucky. This contract opportunity with potential for a permanent role is ideal for someone who enjoys working directly with employees, resolving everyday technology issues, and serving as the primary onsite IT contact while partnering with a broader support team. The role supports office and plant users across a largely Windows-based environment and requires a practical, service-oriented approach to equipment setup, troubleshooting, and user guidance.

Responsibilities:

- Provide in-person desktop and help desk support for office staff, corporate users, and plant personnel, handling a wide range of first- and second-level technical issues.

- Diagnose and resolve problems involving Windows systems, software, hardware components, printers, peripheral devices, and routine connectivity concerns.

- Support manufacturing-related printing equipment, including Zebra label printers and multifunction or network printers, by addressing setup, connection, and basic performance issues.

- Prepare, image, configure, and deploy desktops and laptops for new employees and replacement needs, including domain setup and application installation.

- Maintain user accounts through Active Directory by updating account details, resetting passwords, and adjusting security group access as needed.

- Investigate basic network and access issues, resolve straightforward problems when possible, and route advanced matters to the appropriate infrastructure or networking teams.

- Record, track, and update incidents in the ticketing system to ensure clear documentation, timely follow-up, and proper escalation.

- Assist users in a primarily Windows environment while also providing limited support for macOS devices and legacy platform access issues such as AS400 credential support.

- Work with internal IT partners and external vendors to coordinate solutions for hardware, software, and service-related problems.

- Travel occasionally to other company locations for training, onsite support coverage, or device-related assistance when needed. Requirements - Experience delivering Level I and Level II desktop or help desk support in a business environment.

- Strong troubleshooting skills with Windows 10 and related desktop hardware, software, and peripheral devices.

- Hands-on ability to administer Active Directory, including user account updates, password resets, and group membership changes.

- Working knowledge of Microsoft 365 administration and end-user support.

- Experience imaging, configuring, and deploying desktops or laptops using standard deployment processes such as PXE or similar tools.

- Familiarity with troubleshooting label printers, network printers, and multifunction print devices.

- Basic understanding of network connectivity troubleshooting and when to escalate more complex technical issues.

- Ability to manage support requests through a ticketing system while providing clear, patient, and attentive service to users with varied technical skill levels. Technology Doesn't Change the World, People Do.®

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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