Claims Service Representative

Claims Service Representative – Louisville, KY

Job : 524 | # of Openings: 1

This is an in‑office, non‑exempt, full‑time position based in the Louisville, KY office.

Position Summary
This position will be responsible for setting up new claims, issuing payments, and providing support to adjusters and nurses. The right candidate will also deliver customer service for clients, providers, and claimants. Duties may vary depending on the clients and states handled.

• Process claims checks, including printing, matching Explanation of Benefits (EOBs) to specific checks, and mailing per client instructions
• Provide related reports and positive pay files for claims payments where required
• Copy, scan, and electronically image claim documents
• Provide support to claims adjusters by mailing out letters and other documentation as directed
• Deliver customer service to clients, providers & claimants by answering phone calls
• Perform additional operational support tasks to assist with claims handling and workflow

• Strong alpha/numeric data entry skills of 8,000 keystrokes with a 5% or below error rate
• Strong organizational skills and attention to detail
• Ability to work independently and in a team environment under general management direction to complete all assignments
• Good communication and telephone skills
• Ability to prioritize multiple tasks
• Prompt and regular attendance to pre‑approved office schedule

Benefits
Charles Taylor offers a competitive salary commensurate with experience and excellent benefits including medical, dental, vision, disability, life insurance and 401(K) with match.

At Charles Taylor, our values define our identity, principles and conduct. This person will demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, Accountability and Collaboration.

Here at Charles Taylor we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex, or sexual orientation.

Charles Taylor is an independent, global provider of claims solutions, insurance management services and technology platforms for all property and casualty markets, including commercial property, workers’ compensation, and auto/liability. We offer complex loss adjusting, technical services, third‑party administration, and managed care programs with specialization in catastrophic, aviation, energy, and marine claims. With over 100 years of expertise at our core, we offer a comprehensive suite of solutions across all lines of business to help our clients manage risk.