Hub Operator - Louisville or Portland; Sun-Wed

Title:

Hub Operator - Louisville or Portland (Sun‑Wed 9pm to 7:30am ET)

Location:

Louisville, KY 40222 – or Portland, OR. Property:
United Tote. Pay Range:
Market Competitive.

United Tote, backed by the legacy of Churchill Downs, is a leading B2B technology and service provider for the pari‑mutuel gaming industry. Our systems process over $5 billion annually and support racing’s premier events—including the Kentucky Derby, Belmont Stakes, and Breeders’ Cup.

This entry‑level role is integral to the Central Operations Team. The Hub Operator monitors systems, troubleshoots issues, and provides a positive customer experience by resolving queries received through email and phone.

• Handle incoming calls from United Tote customers and Field Operations, providing professional, accurate, and efficient support for communication equipment, consoles, terminals, tote boards, and other related devices.
• Act as a back‑up race track operator to ensure United Tote system integrity.
• Monitor error logs, system alerts, and communication networks; report errors per guidelines and follow escalation protocols.
• Enter and validate data in the scheduling system.
• Complete all daily checklist tasks efficiently and accurately.
• Participate in project teams for assigned initiatives.
• Perform User Acceptance Testing for new software versions.
• Process system configuration requests as assigned.
• Monitor race processing errors, conduct preliminary troubleshooting, and, if necessary, escalated to the appropriate parties.
• Perform additional duties as assigned.

• At least 18 years old with a high school diploma or GED.
• Ability to obtain racing licenses as required by state law and pass a background check.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Passionate problem solver with excellent troubleshooting skills and a can‑do attitude; maintains a calm demeanor in stressful situations.
• Independent self‑starter with proven self‑motivation and the ability to work professionally and collaboratively.
• Excellent verbal and written communication skills; able to manage multiple or competing priorities with attention to detail.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Must be punctual and have reliable transportation.

• Associate’s or Bachelor’s degree.
• Experience with configuration of consoles, routers, port servers, switches, and printers.
• Travel may be required.

a) Frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a keyboard; use hands to touch, handle, or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.

b) Specific vision abilities required include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.

c) Ability to work effectively as part of a team; concentrate on a variety of details when faced with interruptions and changing work priorities.

d) Mental demands include anticipating and solving practical problems, reasoning and calculating figures, collecting, interpreting, and analyzing complex data, drawing valid conclusions, interpreting procedures and policies, and meeting schedules in a dynamic, demanding environment.

e) Noise level in this work environment is usually moderate; typical office environment characteristics.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration, inspiring our team members toward the achievement of our vision.