Customer Insight Associate Analyst

Overview

Responsible for assisting the account team by providing fleet management support to clients. Supports site assessment project teams, assists teams through the assessment and reporting process, and prepares assigned project deliverables. Provides additional support as assigned for special projects that include, but are not limited to, on-site customer technology surveys and work flow data collection for workflow illustrations (floor plans, flow charts, data graphs etc.).

• Assists customer installation, implementation and redeployment plans for account team review.
• Tracks and reports project issues risks.
• Collects all information for invoice generation and monthly data relative to contractual requirements.
• Completes all reporting needs and develops appropriate documentation, providing appropriate data for analysis and recommendations.
• Identifies end-user training opportunities and advises account or solutions integration team of those needs.
• 100% customer satisfaction.
• Provides suggestions and solutions regarding adjustments to the fleet in order to optimize the client environment.
• Obtains basic knowledge of all EMSD offered solutions and products through training.

• Bachelor's degree in a relevant field or equivalent experience required, plus 0 to 2 years of related experience.
• Experience in Managed Print Services.
• Intermediate Excel and Microsoft Office skills.
• Must be able to multitask, balance workload and follow up.
• Analytical and organizational skills.
• Must be detail oriented.
• Comfortable communicating to both internal and external audiences.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• May require minimal travel, including overnight stays (valid driver's license and acceptable driving record necessary).
• Must be able to lift up to 50lbs. May require the transport of devices.

All applicants must reside in the United States at the time of hire. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Note:

This posting may reference benefits and compensation. A more comprehensive list of benefits and compensation is available at the company website.