Senior Service Associate Distribution Operations Sat-Sun Mon-Tue

Job Description

Our team members provide package handling, inventory control, and shipping services to customers in a variety of industries including retail, technology, aerospace, and more. Speed, consistency, flexibility, and visibility are delivered to our clients through a customer‑first approach. Service Associates help our clients become more efficient, allowing them to focus on their core competencies and improve the products and services they offer.

• The ability to lift up to 70 lbs.
• Utilize various pieces of Material Handling Equipment (MHE) including pallet movers, stand‑up forklifts, high‑lift reach trucks, and order pickers up to heights of 28 feet.
• Utilize radio frequency (RF) scanners to electronically perform warehouse activities.
• Perform all tasks using defined job processes with a high level of accuracy and minimal supervision.
• Utilize a computer‑based warehouse management system (WMS) to perform all warehouse activities including outbound process, inbound process, and inventory control.
• Ensure transaction accuracy along with safety and quality compliance.
• Legal right to work in the U.S.
• Successful completion of a background check.
• Excellent weekly pay.
• 401(k).
• Medical, dental and vision after waiting period.
• And so much more.

Delivers hands‑on work, typically related to the core UPS business operations, and follows established processes and procedures to execute work efficiently and safely.

Performs manual work that requires proficiency through job‑related training and considerable on‑the‑job experience. Performs a range of tasks and makes minor modifications to work routines within established procedures and guidelines. Completes work with a limited degree of supervision and provides guidance to others with less experience.

Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPIs (key performance indicators) as defined in the relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and other internal support groups. Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, and profitability.

Performs a variety of financial activities including forecasting, allocations, adjustments, and creating annual business plans to meet business unit and corporate initiatives. Responsible for retaining and strengthening customer relationships, which may include face‑to‑face customer service. Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. May provide support to field stocking locations (FSL), agent locations across multiple geographies, and the provider network.

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race, color, religion, sex, national origin, veteran, disability, age, sexual orientation, gender identity or any other characteristic protected by law.

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.