Mobile Service Technician

Overview

HYTORC has established itself as the worldwide leader in hydraulic and pneumatic torque wrench manufacturing. Our mission is to make industrial bolting simpler, more precise and more reliable, with a 24/7 service network and a focus on engineering new technologies.

Using the service vehicle to expand our presence in the assigned territory; creating and maintaining customer relationships, managing customer tool repair and calibration needs and serving as a technical consultant addressing various application challenges.

• Travel throughout your territory to call on regular and prospective customers to solicit and perform repairs, calibrations, and provide technical consultation. Initiate contact with prospective customers to grow new business.
• Combine technical experience with company training to address customer needs and issues, including troubleshooting and maintenance of mechanical, hydraulic and manual tools, pumps and equipment.
• Adhere to company processes, procedures, safety standards and schedules with respect to daily activities including scheduled repairs and calibrations, cold-calling to prospective customers and other territory assignments as directed by the Branch Manager.
• Provide required reporting to the Branch Manager as to schedule updates, tasks completed, market information and activity reports detailing weekly accomplishments.
• Work with Branch Manager, service team members, engineers and customers to meet growing day-to-day repair requirements.
• Strive to meet goals and Key Performance Indicators as outlined by the Branch Manager.
• Provide support as needed to territory managers for growth of sales and service opportunities.
• Check tools for safety decals and safe operating features and maintain an accurate schedule and record of maintenance.
• Assist in familiarizing and training customers on tool operation and maintenance.
• Demonstrate a commitment to excellent customer service through daily activities and professional interactions.
• Complete all necessary paperwork for repairs and calibrations.
• Check in inventory to ensure parts and tools are available for customers and maintain accurate inventory records, including quarterly inventories of all parts and equipment.
• Ensure the vehicle conforms to safety standards by following through with scheduled repairs and maintenance.

• High School diploma
• 3+ years of hands-on mechanical/technical experience
• Self-motivated and driven to succeed
• Proven track record in customer satisfaction
• Excellent technical, communication, organizational and presentation skills
• Clean and valid driver’s license
• A safe, preferably covered space at or near your home to keep the van overnight

Basic Microsoft Outlook, Word, Excel

Be able to lift or move up to 75 pounds

This position requires travel throughout the assigned territory to call on regular and prospective customers to repair and calibrate tools. These repairs and calibrations are performed in the service area of the company vehicle.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Industrial Machinery Manufacturing

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