Chief Program Officer
Listed on 2026-02-21
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Management
Program / Project Manager, Operations Manager
The Chief Program Officer (CPO) provides executive leadership and accountability for Welcome House’s full program portfolio, overseeing approximately 31 programs across 40 counties in Kentucky. The CPO is responsible for program quality, compliance, performance, and alignment with organizational strategy, funder requirements, and evidence-based practices.
This role serves as the organization’s senior authority on program operations, compliance, HMIS and data quality, program policies and procedures, and training, ensuring consistent service delivery and measurable impact across all regions. The CPO oversees program design, performance, and service delivery outcomes, ensuring programs operate effectively and align with Welcome House’s strategic and financial framework.
The Chief Program Officer is a member of the Senior Leadership Team and collaborates with executive and management staff to ensure integrated, high-quality client services across the agency and community. This position performs duties in accordance with Welcome House Core Values:
Compassion, Advocacy, Integrity, Quality, Leadership, and Community.
- Provide executive leadership for all program operations across multiple service models and geographic regions.
- Translate organizational mission, strategic priorities, and board direction into high‑performing programs.
- Ensure consistent service standards, eligibility determination, and client pathways across all regions.
- Oversee implementation of evidence‑based practices and effective case management frameworks.
- Evaluate program effectiveness and recommend improvements aligned with community need and organizational priorities.
- Ensure coordinated participation in system‑level initiatives (including K‑Count and Continuum of Care activities).
- Support strategic planning related to program growth, service delivery models, and geographic expansion.
- Establish and monitor program performance metrics, utilization targets, and outcome benchmarks.
- Ensure programs achieve measurable participant outcomes including housing stability, income growth, and reduced returns to homelessness.
- Utilize HMIS and internal reporting to drive continuous quality improvement.
- Monitor trends related to exits, utilization, returns to homelessness, and service effectiveness.
- Implement corrective action and performance improvement plans when outcomes fall below expectations.
- Partner with executive leadership to proactively address performance risks.
- Participate in system performance and coordinated entry committees.
- Ensure compliance with all federal, state, and local requirements including HUD, ESG, CoC, HOME‑TBRA, ARC, HOME‑ARP, GPD, and KHC.
- Maintain oversight of program documentation standards, eligibility determination, and contract compliance.
- Oversee program‑specific policies and procedures (excluding agency‑wide HR policies).
- Lead responses to monitoring reviews, audits, and corrective action plans.
- Maintain readiness for funder reviews and compliance monitoring.
- Identify and mitigate programmatic risk and liability concerns in partnership with executive leadership.
- Provide executive oversight and accountability for program data integrity and required reporting, including: K‑Count Sub‑Assessment (January), Housing Inventory Chart (HIC), Weekly HMIS API transfers, Year‑end program outcomes and reporting, HMIS committee participation, System Performance Measures committee participation.
- Ensure reporting is accurate, timely, and reflective of program practice by supervising the Director of Compliance & Training, establishing data quality expectations and corrective action protocols, and aligning program practice with HMIS configuration and reporting outputs.
- Establish agency‑wide program training strategy and standards.
- Ensure consistent onboarding and ongoing training across all regions.
- Promote a culture of accountability, learning, and continuous improvement.
- Support leadership development for program directors and…
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