Supervisor - Operations

ESSENTIAL JOB FUNCTIONS

Ensure Louisville Water Company’s $160 million revenue stream by installing, maintaining, servicing, and reading the approximate 280,000 meters in our service territory.

Maximize efficient use of all Company assets assigned to the Process including assigning an appropriately sized workforce equipped with correct materials and equipment to resource jobs in the safe and efficient manner possible. Utilize contractor and vendor resources when appropriate to meet business needs. Manage work with constant attention to unit costs, capital budgets, and maintenance budgets. Track and report assigned employee and contractor work (projects, repair services) with allotted funds while meeting expectations for safety, quality, value, and service.

Responds to distribution system and metering emergencies to minimize customer outages and ensure safety standards and regulatory requirements are met.

Manage all resources (people, funding, materials, equipment, and contractual services) efficiently and in a manner that meets or exceeds the quality, service, and value expectations of our customers.

Provide leadership to the group to ensure work activities are completed in a safe, efficient, and economical manner.

Coach, counsel, schedule and evaluate employees to ensure proper training is received (e.g., safety, skill improvement, standard specifications, etc.) to meet performance expectations.

Maintain a comprehensive knowledge of the Collective Bargaining Agreement (CBA) between Louisville Water Company and Local 1683 and all associated policies and procedures.

Supervise and inspect the construction and maintenance of capital projects to be performed by employees and provide quality assurance and quality control to ensure projects and services are installed per specifications.

Maintain knowledge of Company policies, procedures, and specifications.

Maintain a thorough knowledge of technological tools used to manage customers, assets, and employees.

Assist Engineering, Water Quality, and other departments as needed to assure the integrity and reliability of the water distribution system.

Assist the finance department in obtaining Louisville Water revenue by accurately reading, maintaining, and testing customer meters.

Assist the collections department in protecting Louisville Water revenue by severing customer water service as needed.

Assist customer service department in analyzing and resolving customer related inquiries.

Work with local ordinances, e.g., Metro Government, State Highway Department, etc., to obtain necessary right-of-way access permitting, while evaluating improvement opportunities and efficiency gains.

Communicate in writing and verbally with outside governmental entities, private agencies, builders, developers, and individual customers to establish priorities, provide required services and resolve problems.

Take part in job rotations with other supervisors to maximize experience and career development. This may include working 2nd shift, and weekends.

Monitor fleet GPS software, run routine reports, and follow up with employees according to company policy.

Review and approve assigned employees’ time sheets, procurement purchases, assigned contractor invoices while managing employee overtime.

Provide Supervision to employees working in one or more of the following functional areas:

Supervise employees and coordinate work processes involved in obtaining the daily water consumption readings from manual and automated meters for Louisville Water Company’s approximately 280,000 small and large meters. Timely and accurate reading must be maintained to effectively bill the customers of Louisville Water, MSD, and various Private Sewer Companies.

Ensure continuous first run and emergency response preparation of Emergency Turner personnel for distribution system needs/requirements such as leaks, no waters, main breaks, emergency locates, valve operations, and various other work types.

Supervise employees and coordinate work processes related to Customer Field Services. The Customer Service Representatives (CSRs) perform activities that include reading…