Agency Director - In-Home Care Agency

Caring Senior Service of Louisville | Agency Director | In-Home Care Agency

Full-Time | Salary: $52,000-$55,000 (DOE)

Are you a dynamic leader with a passion for operations, team-building, and delivering purpose-driven care? Do you thrive in a start-up environment where strategic thinking, adaptability, and initiative are critical to success?

Caring Senior Service of Louisville is seeking an Agency Director to lead and grow our new local office. This is a high-impact leadership opportunity for someone with both business acumen and hands-on caregiving experience who is ready to drive growth, improve lives
, and lead a compassionate team.

As Agency Director
, you’ll be responsible for overseeing and optimizing all aspects of the local operations—from care coordination to financial performance—while building a strong, client-centered culture. You'll lead with empathy and excellence, ensuring the agency meets both regulatory requirements and the high standards of Caring Senior Service.

• Strategic Operations & Leadership
  • Drive operational excellence through planning, audits, system oversight, and process improvements
  • Inspire and lead a team of office staff and caregivers, promoting accountability and growth
• Start-Up Mindset
  • Identify and act on opportunities to scale the business, streamline workflows, and increase efficiency
  • Build systems and team culture from the ground up, with a hands-on, entrepreneurial approach
• Client & Caregiver Relations
  • Conduct in-home consultations and safety assessments with compassion and precision
  • Ensure caregivers are trained, motivated, and delivering exceptional service
• Compliance & Risk Management
  • Ensure ongoing compliance with all state, federal, and local regulations
  • Maintain all required licenses, accreditations, and documentation
• Financial & Business Oversight
  • Manage billing, payroll, and collections
  • Monitor budgets and margins to ensure sustainable growth and profitability
• Marketing & Community Engagement
  • Act as the local face of the agency—developing referral relationships, representing the brand, and driving local outreach

• Leadership Experience
  :
  • Minimum of 5+ years in leadership/management, in healthcare, senior care, or service operations
  • Demonstrated ability to lead and develop high-performing teams
• Hands-On Senior Care Background
  :
  • Direct experience providing care to seniors is a strong plus (you know what quality care looks like firsthand)
• Skills & Attributes
  :
  • Self-starter with strong problem-solving
    , communication
    , and decision-making skills
  • Organized, adaptable, and results-oriented
  • A leader who leads by example—with empathy, integrity, and a drive for excellence
• Physical Requirements
  :
  • Able to lift up to 50 lbs, stand/sit for extended periods, and drive as needed
  • On-call duties required, including occasional nights and weekends

• Salary: $52,000-$55,000 annually (DOE)
• Performance-Based Bonus Structure
• Paid Time Off (PTO)
• Mileage Reimbursement:
  For traveling to and from clients homes.

At Caring Senior Service
, you don’t just manage operations—you create meaningful impact. We are a mission-driven organization focused on helping seniors remain healthy, happy, and  Agency Director, you will:

• Lead with purpose
  —directly improving the lives of seniors and their families
• Shape the future of our brand new
  Louisville location, with the autonomy to build and grow
• Be part of a trusted national brand with 30+ years of excellence in senior care
• Enjoy a collaborative, supportive culture that values innovation and leadership

This is more than a job. It’s a chance to lead with heart, grow a business, and be a vital part of something that truly matters.

Apply Today & Join Our Caring Team!