Supervisor, Passenger Services Standard and Training

Supervisor, Passenger Services Standard and Training

Job no: 498017
Work type: Full time
Location: Hong Kong SAR
Department: Ground Services

HK Express is Hong Kong’s first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world’s most diverse and dynamic region; and at HK Express, we’re opening up new travel experiences that inspire and invigorate millions of people across the region we’re proud to call home. Everything we do is focused on encouraging the spirit of adventure.

Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.

• Develop and maintain passenger related policies and procedures, for airport and intermodal (e.g. ferry services) operations, to ensure compliance with regulatory, IATA and HKE requirements;
• Follow up on changes or new initiatives of regulatory or HKE requirements and evaluate potential impact on ground operations, prepare notice for operational information distribution;
• Develop and maintain network-wise, intermodal and station specific training materials that relevant to passenger and baggage services;
• Evaluate options and identify the most cost and operational effective methodology for training delivery and manage for training record retention;
• Prepare annual training plan and deliver trainings to both HKE staff and external services providers when required;
• Formulate process improvement initiative and conduct regular review for operating procedures and training objectives in reference to the results of audits and incident reporting analysis;
• Work as Ground Services representative, lead .and coordinate with both internal and external stakeholders for development and implementation of new initiatives, products, and services;
• Collaborate with services providers and authorities to support services and business development in Greater Bay Area;
• Provide recommendations and proposals for designing a strategic plan to enhance the overall services delivery processes as well as customer experience;
• Establish database to consolidate and analyses data as well as prepare presentation material for management review;
• Identify hazard and risk, prepare risk assessment and seek advice from superior to make decision significantly affecting the operational security and/or decision regarding safety risk tolerability;
• Oversea travel is required.

• Tertiary graduate with at least 2 years’ experience in aviation industry;
• Solid knowledge in passenger related policies and procedures, intermodal operations or training is a must while working experience in an airline’s head office would be an advantage;
• Strong presentation, analytical and project management skill;
• Excellent command of both spoken and written English and Chinese including Putonghua;
• Advance knowledge in Microsoft Office.

• Fly anywhere we fly for free with your friends and family to explore the world
• Hybrid working with flexibility in workplace and working hours to foster work-life harmony
• Open office to collaborate, connect and share great ideas
• Energetic and multicultural teammates from up to 50 nationalities!
• Company-organized shuttle buses connecting the workplace with major locations in the HK Island, Kowloon and N.T.

Advertised: 04 Mar 2026 Hong Kong Standard Time
Applications close: