General Manager

The Galt House Hotel, a Wyndham Trademark Hotel, is the largest hotel in the state of Kentucky and the largest in the Wyndham brand. The 1310‑room hotel features over 130,000 sq. ft. of meeting space, 53 meeting rooms, an outdoor pool, retail space, and a salon and spa.

• Provide day-to-day leadership and management to a service organization that mirrors the adopted mission and core values of the company. Bottom line:
  Build a beautiful company.
• Responsible for driving the company to achieve and surpass sales, profitability, cash flow and business goals and objectives.
• Responsible for the measurement and effectiveness of all processes internal and external. Provides timely, accurate and complete reports on the operating condition of the company.
• Ensures standards for product quality, equipment, and operator performance are maintained and that cost‑effective technology is used to maximize production. Ensures fixed assets are preserved. Initiates recommendations on purchases of new equipment and improvements to property systems.
• Spearhead the development, communication and implementation of effective growth strategies and processes.
• Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization.
• Motivate and lead a high‑performance management team; attract, recruit and retain required members of the executive team not currently in place; provide mentoring as a cornerstone to the management career development program.
• Assist, as required, in raising additional capital at appropriate valuations to enable the Company to meet sales, growth, and market share objectives.
• Foster a success‑oriented, accountable environment within the company.
• Represent the firm with clients, investors, and business partners.
• Develops, monitors, and reports on operating costs within functional areas. Alerts management of cost and labor over run. Makes recommendations and implements solutions to problems related to same.
• Ensures hotel functions are executed according to specifications and quality standards are met.
• Advises Human Resources and other management on labor issues including safety, security, employee relations, scheduling, training, grievances, etc. Ensures managers and supervisors are adhering to company policy and administering practices in fair and equitable manner.
• Manages budget and controls expenses effectively.
• Hires, trains, develops and appraises staff effectively. Takes corrective action as necessary on a timely basis and in accordance with company policy. Consults with human resources as appropriate.
• Keeps up-to-date on information and technology affecting functional area(s) to increase innovation and ensure compliance.
• Other duties as assigned

• Bachelor’s degree (BS/BA) in business administration, industrial engineering or related field.
• 10 or more years of management experience, preferably in hotel operations.
• Knowledge of industry standards, human resources laws and regulations, and employee relations skills.
• Professional appearance and demeanor required.
• Must be able to communicate effectively with all levels of Management.
• Must have the ability to handle stress and pressure while maintaining composure.
• Must have the ability to resolve problems effectively and in a positive manner.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Must be detail oriented and have strong organizational skills.
• Must have proper telephone etiquette.
• Must be able to multi‑task and to meet deadlines.
• Basic computer skills including Microsoft Office Software including Word and Excel are required.
• Must have legible handwriting skills.
• Basic mathematical skills and considerable skills using a calculator to prepare moderately complex mathematical calculations without error.
• Must be able to work a flexible schedule including nights, holidays and weekends as business demands.
• Will be interacting with guests face‑to‑face and on the telephone.
• Must be able to work in a diverse, fast‑paced environment.