Area Business Leader - CST

Area Business Leader

Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.

The Area Business Leader (ABL) is an inspiring, solutions-oriented enterprise thinker responsible to lead a team of Territory Account Specialists and Territory Account Associates in the delivery of compliant customer experiences based on account and Health Care Provider (HCP) needs and clinical dialogue that compels the customer to act on behalf of their patients to generate demand in the relevant area.

The ABL recruits, hires, develops, and retains a team of field sales in the area. Through regular face-to-face in-field interactions, the ABL coaches their team to work cross functionally and with Healthcare Providers (HCPs), Key Accounts and Systems of Care (SoC) to identify shared priorities, deliver clinical value and provide resource messaging in a patient-centered approach thereby establishing our client as a preferred customer partner.

The ABL instils a culture of high-performance and accountability that inspires and motivates their team to execute on the brand strategy and tactics. The ABL is responsible for communicating and monitoring key performance indicators.

A successful ABL models the way for all associates by inspiring a shared vision, communicating clear expectations, promoting an environment of accountability, enabling others to act, and optimizing or advancing processes. Other typical responsibilities for the ABL include the following:

• Deliver or exceed area sales objectives.
• Coach for Performance by establishing a cadence of accountability for the team, communicating, and monitoring KPIs and engaging all levels of performance on the team.
• Develop associates through construction of development plans to support growth and continuously elevate associates’ performance.
• Leads by example
• Ethical Performance – ABLs will ensure each TAS and TAA performs their responsibilities honestly and with the highest degree of professionalism, integrity and consistent with our client’s Code of Ethics and all applicable policies and procedures.
• Recruit, develop, retain, coach, and lead a diverse team of individuals to successfully deliver on strategic objectives.
• Intervene early and often to ensure success and coach/counsel to immediately address and correct underperformance.
• Ensure the TAS and TAAs are appropriately deploying resources like strategic face-to-face, omni-channel resources, total office calls and cross functional partners.
• Act as an Ambassador for the Organization - Tell our client’s story in a way that attracts and engages exceptional talent, builds, and inspires their team, customers, and colleagues.
• Leverage analytics platforms to inform decisions and identify areas of risk and opportunity.
• Possess knowledge in the areas of clinical, access and reimbursement, business acumen, territory management and appropriate use of omni-channel marketing tools to effectively develop and coach members of the team during regular field contacts and one on one coaching sessions.
• Embed high performing, customer centric culture where teams are highly engaged business owners that take effective results-oriented action.
• The ABL fosters an environment where team members are encouraged to speak up, solve problems, and collaborate.
• Proactively contribute to the development of overall region capabilities, business execution, team development and culture.
• Develop, implement, and monitor a customer‑centric business plan in collaboration with both customer engagement and cross‑functional partners to optimize the customer experience and product demand.
• Role model collaboration by working cross‑functionally to guarantee a total customer approach is executed with all HCP and Key Accounts.
• Monitor and coach to ensure TAS’s and TAA’s are effective orchestrators of the total account call…