External Relations Coordinator

POSITION TITLE: External Relations Coordinator

LOCATION: Louisville, KY

STATUS
:
Full - Time, Salaried, Exempt

PROGRAM: External Relations

REPORTS TO
:
Manager of External Relations

INTRODUCTION:
Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education.

When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS:
Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:

Health and Wellness
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
Met Life Legal Plans

Financial Wellbeing
Competitive Compensation Packages
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts

* Loan forgiveness options through federal programs
(National Health Corp & Public Service Loan Forgiveness)

* All company paid benefits and paid time off effective day one

Work Culture
Commitment Committee
Justice Committee
Integrity Committee
Compassion Committee
Retention Committee

Training & Development
VOA LEAD Program
- Leadership Development Program
VOA University - Staff Development
VOA Academy - Clinical Training and Development

JOB SUMMARY AND

QUALIFICATIONS:



The External Relations Coordinator supports Volunteers of America Mid-States' mission by managing and supporting multiple projects and deliverables for the organization's external relations efforts. This role collaborates closely with Business Development, Fund Development, Communications, and Community Engagement teams to advance the organization's philanthropic, marketing, and community outreach goals.

This position plays a vital role in maintaining VOA's relationships with donors, partners, and the broader community by, coordinating events, supporting fund development initiatives, and creating and managing social media content and marketing materials. The External Relations Coordinator works collaboratively in a fast-paced, mission-driven team environment and serves as a key administrative and communication support for the External Relations department.

WHAT YOU SHOULD HAVE:

• Bachelor's degree in a related field or 2-4 years of experience in an office administrative, external relations, marketing, or development support role.
• Experience managing or supporting social media platforms, including content creation, scheduling, and engagement tracking.
• Strong customer service skills with the ability to interact professionally with donors, volunteers, community partners, and leadership.
• Proven ability to plan, organize, and manage multiple priorities and deadlines effectively.
• Ability to work collaboratively with a diverse range of internal and external stakeholders.
• High-level proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Experience using Canva for graphic design and marketing materials is preferred.
• Experience with the Adobe Creative Suite is a plus.
• Raiser's Edge is preferred not required.
• Strong written and verbal communication skills with attention to detail.

RESPONSIBILITIES:

Database Management and Fund Development

• Maintain accurate, up-to-date donor, prospect, and constituent records in Raiser's Edge, ensuring compliance with organizational data standards, including coding, deduplication, and record maintenance.
• Develop, run, and distribute queries,…