Operations Quality Auditor

Operations Quality Auditor

FT Salary Full-Time Clerical KY, US

Who we are:

Manhattan Life Insurance and Annuity Company was founded in 1850, the Company’s longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for over 175 years is a testimony to Manhattan Life’s enduring history, and an indicator of the reliability of our future. Manhattan Life’s headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide.

Manhattan Life offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, company-wide events, professional development (LOMA testing) and a company-wide wellness program.

Scope and

Purpose:

We are seeking a Quality Auditor for our Louisville, Kentucky office. This position is responsible for providing Quality Assurance support for internal Operations. Operational processes must be reviewed for accuracy to ensure adherence to process and for quality output for our customers and internal partners.

Duties and Responsibilities:

• Audits internal paperwork and documentation as it transitions between departments.
• Data information Audits pertaining to set up of group specifications, billing, and/or enrollment.
• Audits output of group/customer-facing documents:
  • Group Build
  • Policy/Certificate
  • Enrollment
  • Billing
  • Account Structure
  • Applications and Enrollment Forms
• Manage all Audits, reports discrepancies to case builder or leader; regression test corrections when provided.
• Audits Group Setup build in administration system called FIMMAS.
• Audits Billing transactions.
• Audits Enrollment transaction.
• Audits inbound and outbound report configurations.
• Maintains Metrics on:
  • Departmental Key Performance Indicators
• Assist Management in assessing and documenting process improvement areas based on quality review.
• Provides other Quality Assurance duties as needed by department.

Minimum Qualifications:

College degree or combination of experience, education and/or training in QA and Auditing processes. Insurance knowledge and experience is a plus.

Knowledge, Skills and Abilities:

• Share Point
• Math/Premium calculations
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Auditing and Metrics Reporting
• Ability to Navigate Different File Types:
  Spreadsheet, CSV, XML, Flat File
• Usability / Human Interface experience

Travel Requirements:

This position does not require travel.

• Establish annual objectives for professional growth.
• Keep pace with developments in the discipline.
• Learn and apply technologies that support professional and personal growth.
• Participate in the evaluation process.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse;

reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to…